When customers need to get in contact with you, they are looking for quality customer service. No matter what kind of business you’re in, it is impossible to give customers the white glove treatment they deserve when you have a machine to answer and direct their calls or you are simply using a chatbot on your website.
Your easy solution to this pain point
The best way to show the optimal level of service to your customers is with an answering service. Customers who experience empathy and conversation with an actual person will have a much better experience. When customers are satisfied with the service they receive, it inspires loyalty to your product. But if your budget doesn’t have room for an additional employee, then you might want to consider using an answering service.
Why live answering is better than automation
You don’t want to lose customers simply because you don’t have the bandwidth or time to a have a real person answer the phone when someone calls your company. Here are two of the biggest advantage of having live customer service representatives:
- Problem solving: When you have a mechanized system set up, customers often have to use hard-to-detect voice commands or press numbers on the dial pad in order to navigate through a system that makes them feel like they aren’t really being cared for. The categories set up by these kinds of systems attempt to divide potential customer situations into a few broad categories that can be pushed into one touchtone number or another. When customers speak with an actual person, they will be getting the best kind of customer service because that person can actually listen to the customer’s problem and devise a solution or decide where to best direct the customer. This way, you can deal with a high volume of calls much more quickly while simultaneously making customers happier. This is a win-win for you and your customers.
- Empathy: The small amount of money you might spend on having actual representatives will lead to a much happier and more loyal customer base. Not only does this give people a better experience working with your company, but it translates to you making more money in the long term because people will talk about how reliable and helpful their experiences were when they called in to your company. A robot may just enrage an an already irate caller. But an actual person is likely to be able to take a tone that will assure and relax the caller.
Learn more about the VoiceNation difference
Customer loyalty can be easy to earn when you use VoiceNation’s live answering service. Check out our simple, straightforward plans and pricing, and be up and running in about a minute with our instant activation, or give us a call and chat with one of our answering service experts today! 877.679.3777.