Plumbers work hard and often put in long days repairing and installing a vital service. Plumbing can also involve emergencies and the need for a quick response. But many plumbers own their small businesses, and when you have to handle billing, paperwork, and the physical job itself, that doesn’t always leave much time to answer the phone. Using an answering service for a plumbing company can be a real game-changer that helps you save time and build your business.
Why Should a Plumber Use an Answering Service?
When you hire a professional live answering service like VoiceNation to take your calls, you’ll never have to worry about missing a call and losing the chance to take on a new customer. We can answer your phone 24/7. In an industry like plumbing, many customers will be calling with an emergency, and if a basement is flooding or a homeowner has no water, they’ll want the fastest response possible. If you don’t answer the phone when they call, they might have found someone else by the time you return their message. If you use VoiceNation, our staff becomes your receptionist and you’ll never miss a call. Our staff will put them at ease, assure them that you’ll address their concerns as soon as possible, and either help them to book an appointment or patch them through to you if necessary. Most people prefer to speak to a human instead of a machine when they’re in a stressful situation like a plumbing emergency, and with our help, you can give them the personal assistance they need anytime.
What VoiceNation Can Do for You
We offer a wide range of features, starting with 24/7/365 live answering of your calls, with no extra charge for nights, weekends, and holidays. We’ll take messages, schedule customer appointments, and forward select calls to you as necessary. We’ll provide prompt, professional service every time, working from the information you provide to ensure that callers have a seamless experience. Our agents can answer customer questions for you, forward your messages to you by email or SMS, and even provide call answering in Spanish if needed.
You’ll pay by the minute, not per call, meaning that you won’t overpay if you get lots of short, simple calls. When a phone is answered, the billing count begins, but the clock stops when we forward a call to you. At the end of the month, we’ll send a bill with your total minutes used. Feel free to change your plan anytime: You won’t be bound by a contract.
Choosing the right answering service for a plumbing company can make a huge difference to your business, helping you to gain new customers because you’ll never miss a lead again. You’ll also increase customer satisfaction: Callers who speak to a live human report higher satisfaction than those who speak to a robot or have to leave a voicemail. Contact VoiceNation today to learn more about the features we offer. We’ll be happy to answer any of your questions and show you why you need a voice answering service for plumbing companies like ours. Then, we’ll set you up for a 7-day free trial so you can try us out for yourself.