What Is Live Answering?

“Wow” all your customers with a courteous, knowledgeable, and helpful live receptionist who’s available anytime – day or night, holidays and weekends – at a fraction of what it would cost you to hire a full-time receptionist.

All your messages are delivered immediately, via email and/or SMS, meaning you’ll never miss an important client or a new lead.

So go ahead — take a break. Go home at 5 p.m. Take a weekend vacation. Have the peace of mind of knowing that when you’re in an important meeting, your customers are still getting the dedicated attention they deserve.

Business Phone Answering Service

There’s a reason that VoiceNation is the most widely used answering service for small businesses in the United States: Our receptionist service for small businesses is so seamless, your clients will never know that your receptionist is actually sitting in one of our call centers.

Your satisfaction is important to us. We use three quality assurance tactics to ensure every call is answered exactly as you require it:

1. We monitor 75 percent of calls that come through our center.
2. We perform random call audits to ensure that every call is answered the way you want.
3. We provide rigorous training and quality mentors to all our operators, so they get the support and continued training to best serve you.

All of these add up to making VoiceNation the most widely used business answering service in the U.S.

Answering Services Give a Competitive Edge

When you use an answering service, you make a great first impression by having a human being answer every call, even when you can’t. No matter what your business model or industry, we’re here to help.

Don’t get beat out by a bigger business. By ensuring there’s a live person on every call, you’ll look just as impressive as your most powerful competitor.

Benefits of a Mortgage Answering Service

Check out some of the benefits you’ll see when choosing VoiceNation.

• Seamless Integration: Think of VoiceNation as an extension of your business. Use us when you need us. Tailor your greeting to align with your brand messaging. Enjoy the comfort of knowing that your calls are always answered.

• Affordable Cost: We don’t believe in nickel-and-diming our customers, which is why we don’t charge extra for holidays and offer free call patching and basic order processing for most of our plans. Plus, you never have to sign a contract, so you can change or update your plan whenever you want.

• Superior Customer Support: We treat you with the same superior service we provide to your customers. If you need anything, simply reach out anytime, day or night, and we will be here to serve you.

Answering Service Features for Mortgage Lenders

When you choose VoiceNation, you get:

• Instant Activation: Just sign up online, set up your dashboard, and we’ll start taking your calls.

• 24/7/365 Call Answering: We’re always here to take your calls, day and night, weekends and holidays.

• Fast Pick-Up: We developed our own software and training to ensure that every call you get is answered in 10 seconds or less!

• A Local or Toll-Free Number: Boost your professional image and never give out your personal phone number again.

• Custom On-Call Schedules: You decide when you need us! Easily make changes to your schedule in the online dashboard or in VoiceNation’s mobile app.

• Personalized Dashboard: Our online dashboard delivers detailed reports and displays all your messages.

Check out our full range of plans and pricing options. Not sure what you need? Give us a call at 877-679-3777, and one of our sales professionals can help determine the best plan for you in only a few minutes.