When it comes to choosing a virtual receptionist service, it’s easy to feel overwhelmed. There are so many companies out there, all of them promising you the world, where do you even start? To try and help you make sense of the confusion, we’ve done a comparison of VoiceNation and Abby Connect which will hopefully help you figure out which provider is the right one for you.
Software integrations
Part of hiring a virtual receptionist service is to make your life easier, not harder! By picking a provider who can integrate with the software you already use, you can save you and your team valuable time but not having to double key information from one platform to another. Let’s have a look at what VoiceNation and Abby Connect offer when it comes to integration capabilities:
– VoiceNation, under their Personalized plans, offer CRM integrations so everything is in one place and appointment scheduling directly into your calendar.
– Abby Connect offers integrations with your existing systems, as well as appointment scheduling, included in all their plans.
Answering service accreditations
Companies love to shout about their positives, but as a consumer, seeing these things backed up by tangible accolades helps reassure you that everything they’re saying is actually true! Both companies have awards to their names, which we’ve listed below:
– VoiceNation is Great Place to Work accredited, as well voted Fit Small Business’ #1 Answering Service and #1 for flexible pricing with Money.com
– Abby Connect is the #1 Legal Answering Service, Answering Service and Virtual Receptionist Service according to Clutch and Consumer Affairs customer reviews.
Extra call costs
Many services advertise their prices proudly, but these don’t always include those sneaky extra costs for setting up, or going over your limit. When it comes to pricing, VoiceNation and Abby Connect have some differences:
– VoiceNation does not charge a set-up fee, and if you go over your plan, the most you pay per minute is $2.99.
– For Abby Connect, there is a $95 set-up fee for new customers and the highest they charge for extra minutes over your plan is $3.29 per minute.
Services offered by VoiceNation and Abby Connect
Different providers offer a selection of telephone services. Depending on what you’re looking for, you might need to adjust your search criteria as not all providers will offer what your business needs. Let’s have a look what our two providers have to offer:
– VoiceNation offers a range of answering services, including Virtual Receptionist, Live Chat, Outbound Calling and Contact Center Outsourcing services. Whatever your requirements, we have a solution to help your business.
– Abby Connect offers a Human Receptionist Service and Live Chat. Both of these services have several schemes for the customer to choose from.
Why VoiceNation?
In this blog, we’ve outlined some of the key comparisons you should consider when deciding between VoiceNation and Abby Connect.
With America’s best virtual receptionists on hand 24/7 to answer your calls and chats, VoiceNation offers a solution for every business. To discover our pricing packages and find out more about our services, give us a call on 866-766-5050 today!