The Tree Surgeon’s Guide to an Answering Service

Kate Onissiphorou • 3 weeks ago • 3 min read

As a tree surgeon, you’ll know that you can’t get new customers if they can’t get through to you. Unlike many other businesses, which are normally able to pick up the phone immediately when a customer calls, tree surgeons often have to grapple with missed calls – and, as a result, lost customers.

After all, it’s not always possible to pick up a ringing phone when you’re driving to a job, and even less possible when you’re halfway up a tree. Happily, there’s a handy solution to this issue, and that is to use a tree surgeon’s answering service, which will ensure that your business never misses another call.

If you’re wondering the what, how, and why of an answering service, then this page is for you. We’ll run through everything you need to know, though if you’re already sure that you need an answering service.

What is an answering service for tree surgeons?

An answering service ensures that tree surgeons never have to miss a phone call from a potential customer, and how it works is remarkably simple. Rather than having to answer calls to your business yourself, you can let a third-party company such as VoiceNation answer the calls on your behalf. For a monthly fee, we’ll pick up every call to your business, 24/7.

Why do tree surgeons need an answering service?

As a tree surgeon, you’ll know the importance of picking up the phone when someone calls since you know that it might be a new customer – and that means more revenue for your business.

Alas, while you might like to answer every call, it’s inevitable that you’ll miss a few. And in some instances, you might miss a lot of calls. After all, when you’re working, you’re working; it’s not always feasible – or even safe – to pick up the phone when you’re in the middle of a job.

A tree surgeon’s answering service ensures that calls to your business are always picked up, regardless of what you’re doing. Whether you’re driving, working, or relaxing, you’ll know that all potential customers can get through to your business.

Do tree surgeons need a 24/7 answering service?

Except for in rare cases, tree surgeons typically do not work extremely early in the morning or at night. However, while you might have set hours for when you’ll perform your tree surgeon duties, your customers will always have their own schedule preferences. Some people like to organize their appointments first thing in the morning, or in the evening after they’re home from work. Having a 24/7 answering service ensures you can cater to your customer’s preferences.

Do I need a bilingual answering service as a tree surgeon?

If you live in an area where there are a lot of Spanish speakers, then yes, you absolutely need a bilingual answering service. Not having one could mean that a significant chunk of your potential customer base is unable to contact you.

If you live in a mostly-English speaking area, then you don’t necessarily need a bilingual answering service, but it can certainly help.

5 reasons tree surgeons need an answering service

It makes a good first impression

When a customer calls a business, they expect that it’ll be picked up. By working with a tree surgeon answering service company, you can ensure that you get off to the best possible start with your potential customers.

It can boost your revenue

Don’t leave revenue on the table for something as simple as a missed phone call. An answering service ensures every potential customer can get through, maximizing your chances of generating revenue.

It enhances work/life balance

Sometimes, you just want to be off the clock. An answering service allows you to unwind after a long day of work, secure in the knowledge that your customers can still contact you.

It provides peace of mind

You’ll want to focus on your work, not stress about missed customers. An answering service provides peace of mind.

It allows your business to grow

The more customers you have, the brighter the future of your business. With an answering service, you can bring in as many customers as possible.

How do I choose the right answering service as a tree surgeon?

The right phone answering service is one that has experience in handling calls for home service businesses. Here at VoiceNation, our team of experienced call-handlers have been expertly trained to manage your calls with professionalism.

Contact us today to discuss our pricing packages.