Call answering service quality starts with training
From skills assessments to onsite shadowing and multiple interviews, we’re on the hunt for the right people. We start showcasing our quality before a new agent is ever brought on board.
We equip our operators with the knowledge to handle your calls, but we also teach soft skills, so they are friendly and professional. Trust in knowing that your calls are answered with a smile and an outstretched hand.
After initial training, our operators are continually learning to become experts in call answering. We pride ourselves in the quality of our receptionists and their desire to continue learning.
The foundation for excellent call answering services h2>
US- Based Operators
We are committed to never outsourcing. As a 100% US-Based call center, you know where your calls are being answered.
120-Hour Receptionist Training
Comprehensive training sets our operators apart. Receptionist training starts at top quality, then continues throughout their time with us.
Dedicated Account Development
Our agents are trained specifically on your account. Your custom script is followed every time.
Say hello to “insourcing”
We know a word that comes to mind when you think of a call center – outsourcing. We never have outsourced in the past and we never will. We train our operators to become experts in your business, and if we outsourced, that wouldn’t be a possibility. We want what’s best for your business, and we know it’s having 100%, US-based operators. There’s no mystery for you or your clients. It’s like we’re right in your office.
Supported by Live Answering Software
Our incredibly intelligent answering software allows our operators to greet your callers and answer their questions your way. We created our own technology with lightning speed, so our answer rate is the best in the industry. Your calls are answered in 15 seconds or less, using your custom script.
We know that our people are our best resources. That’s why we want to see our employees grow, not only professionally, but personally. We believe in continually bettering ourselves and we do that through learning, encouragement, and support. Check out our careers page to see some of what we’ve been up to.