Call answering service quality starts with training

Our virtual receptionists are the highest trained in the industry.


From skills assessments to onsite shadowing and multiple interviews, we’re on the hunt for the right people.


We equip our operators with the knowledge to handle your calls, but we also teach soft skills, so they are friendly and professional.


After initial training, our operators are continually learning to become experts in call answering.

VoiceNation Employee Training & Culture

The foundation for excellent call answering services

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U.S. based operators

We are committed to never outsourcing.

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120 hour program

Comprehensive training sets our operators apart.

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Dedicated account training

Our operators are trained specifically on your account.

We're a call answering service that goes above and beyond

Say hello to “insourcing”

We know a word that comes to mind when you think of a call center – outsourcing. We never have outsourced in the past and we never will. We train our operators to become experts in your business, and if we outsourced, that wouldn’t be a possibility. We want what’s best for your business, and we know it’s having 100% U.S.-based operators.

On the Job training with VoiceNation

Supported by software

Our incredibly intelligent software allows our operators to greet your callers and answer their questions your way. We created our own technology with lightning speed, so our answer rate is the best in the industry. Your calls are answered in 15 seconds or less, using your custom script.

People-growth company

We know that our people are our best resources. That’s why we want to see our employees grow, not only professionally, but personally. We believe in continually bettering ourselves and we do that through learning, encouragement and support.

VoiceNation Mentoring and Training

We looked high and low for the best personal-growth training material.

We couldn’t find it, so we created our own.

Check out one of our many lessons on communication and finance.

VoiceNation is a live answering service that is a cut above the rest

What else makes us the best answering service?

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It all starts with our technology. Our proprietary software allows us to be the best in the industry.

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We are passionate about making our company and our community a better place – starting with every call we take.

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