Category: Resources for Small Businesses and Entrepreneurs

October 16, 2024

As we enter the spooky season, there’s one thing businesses fear year-round – losing customers. Sometimes, without even realizing it, small mishaps can haunt your company’s reputation and drive customers away.  To help businesses avoid these pitfalls, we’ve gathered research from our parent Group Moneypenny, the leading outsourced communications provider. With over 20 years of… Continue reading 5 ways you might be scaring away your customers

October 14, 2024

What is a cleaning answering service? There are more than 1.2 million cleaning companies in the US. Cleaners provide services for residential and commercial clients, covering a diverse range of environments. Running a cleaning company involves juggling multiple balls. A cleaner’s answering service can help to improve efficiency and free up time for fundamental cleaning… Continue reading The Cleaner’s Guide to an Answering Service

October 10, 2024

When you make the decision to outsource your calls and use a Live Answering service, there are lots of things you need to consider. Your calls are important to your business and you need to know they’re in safe hands. So, to help make your decision easier, here’s a comparison of two key providers on… Continue reading A comparison of VoiceNation vs Davinci

October 07, 2024

Delivering great service isn’t just about the conversations you have over the phone or in person with customers. With a rise in digital communication, the pressure is higher than ever for your emails to deliver and make an impact with every send. However, as our inboxes continue to fill up, the etiquette within them seems… Continue reading Customer service email etiquette tips

October 03, 2024

What is an electrician answering service? The number of electricians in the US is growing. As the demand for electrical services increases, it’s important for electricians to capitalize on opportunities to boost their earnings. Electrician answering services enable electricians to focus on core jobs, leaving call handling to professional receptionists. Using an answering service like… Continue reading The Electrician’s Guide to an Answering Service

September 30, 2024

With texting, instant messaging, voice-to-text and emailing becoming increasingly popular forms of communication, our new survey reveals how errors can result in misunderstandings and potentially embarrassing consequences. The survey of 2,000 adults across the US found that younger generations are most likely to experience misunderstandings, or to make errors on text messages or emails: 44%… Continue reading Beware of finger slips

September 25, 2024

Choosing a virtual receptionist service can be tricky! With so many providers out there, where do you even begin? Well, a good place to start is to think about what exactly your business needs. Once you’ve got a good idea, it’s time to consider what providers there are out there and whether they can deliver… Continue reading A comparison of VoiceNation vs AnswerConnect

September 23, 2024

Starting a new small business is a whirlwind of emotions. Budgets, planning, hiring, training – there’s so much to think about and it can be easy to feel overwhelmed. However, even with a never ending list of things to do, it’s important to remember that pushing yourself too hard can lead to burnout and potential… Continue reading How to avoid burnout as a business owner

September 18, 2024

When it comes to choosing a virtual receptionist service, it’s easy to feel overwhelmed. There are so many companies out there, all of them promising you the world, where do you even start? To try and help you make sense of the confusion, we’ve done a comparison of VoiceNation and Abby Connect which will hopefully… Continue reading A Comparison of VoiceNation vs Abby Connect

September 16, 2024

What is a roofing answering service? Roofers can provide essential maintenance for your home’s roof, tackling a wide range of jobs from routine inspections to urgent roof repairs. Running a roofing business involves multiple tasks, which aren’t always closely linked to carrying out work on buildings, including taking calls, managing schedules and accounting. Roofing answering… Continue reading The Roofer’s Guide to an Answering Service