Growing Your Business, Beyond the Call

Resources for Small Businesses and Entrepreneurs

September 25, 2021

When setting up a business, you want to make sure all of your ends are covered, tied in a knot, and secured. No one wants to encounter scary phone calls or letters that could compromise your business with legal troubles and infractions that could result in fines or even jail time.  When protecting your business

September 15, 2021

If you have a smartphone and any accounts online, you likely have run into 2FA.  2FA, otherwise known as multifactor authentication, is a highly favored safety feature to keep you and your personal information safe. When using a tool like Twilio, you’re in luck, it’s very simple to set up a basic 2FA.  Is

August 15, 2021

Do you ever feel anticipation before a customer service call, not knowing how it’s going to turn out? It’s up to chance whether your next interaction will be a difficult conversation with a frustrated customer, or simply a very pleasant talk with a person that surprises you with their kindness. No matter what comes

July 15, 2021

When you look at the real heroes of customer service, it’s usually not the people who have just the right phone voice or those that are great at memorizing scripts – it’s the problem-solvers that know how to confront challenging situations. Dealing with an angry or difficult customer can feel like walking through fire.

March 30, 2020

Marketing is a great way to get your business’s name out there. When people think of the service or product your business provides, you want your name to pop into their minds. Before you spend a ton of money on a third-party marketing company, try some of these efforts out yourself first. 1. Website Having

March 26, 2020

If you are making the transition from using in-house callers to a business answering service, your aim is most likely to save money. The last thing you want is to be hit with all kinds of extra fees for using the service. There are certain things people should be able to expect when they use

March 23, 2020

Well, the simple answer is yes. Trust us! We have been in the answering business for a long time and understand exactly where you are as a business owner. Running a business can be stressful. There are so many decisions that have and need to be made on a daily basis. Staffing your business is just

March 16, 2020

If you run an HVAC business, you know some of the best benefits include working outside a traditional office, being your own boss, and enjoying the independence to make autonomous decisions. However, there are also many challenges, including the seasonal nature of work and delicate profit margins at certain times of the year. One of

March 11, 2020

Tax season is hard enough on accountants. With all the extra work and the time crunch, a 40-hour work week might turn into 60 – if not more – for weeks on end.   The balance between filing paperwork for clients and answering phone calls gets thrown out the window, and suddenly accounting firms or solo

March 5, 2020

If you find yourself too busy running your business to answer every single phone call that comes in, you might want to consider a call answering service. After all, calls are customers and leads, and that’s the lifeblood of your company. By missing out on calls, you’re missing out on providing great customer service to