Category: Resources for Small Businesses and Entrepreneurs

December 04, 2024

Nowadays, customer service isn’t just a department, it tends to be the face of your business. And while word of mouth has always been powerful, thanks to the rise of social media and online reviews, customer experiences – good or bad – are now able to reach a much wider audience than ever before. Today,… Continue reading Generational differences in customer service: How we seek support today

December 02, 2024

Nobody wants to be too hot or too cold while they’re at home, and when a homeowner runs into a problem with their HVAC system, they’ll be quick to pick up the phone and call a HVAC repair company to get the problem resolved as quickly as possible. If you’re lucky, they’ll call your HVAC… Continue reading The HVAC Company Guide to an Answering Service

November 25, 2024

Outbound calling is proven to be an effective way to bring in new business, but only if you’re doing it right. With the right outbound calling strategy, you can hit more targets and get the most from those valuable data lists. In this article, we’ll cover what an outbound calling strategy is, why it’s so… Continue reading What is an outbound calling strategy?

November 20, 2024

As a tree surgeon, you’ll know that you can’t get new customers if they can’t get through to you. Unlike many other businesses, which are normally able to pick up the phone immediately when a customer calls, tree surgeons often have to grapple with missed calls – and, as a result, lost customers. After all,… Continue reading The Tree Surgeon’s Guide to an Answering Service

November 18, 2024

Trusting anyone who isn’t you or your team to answer your customer’s calls is a big deal. Every business wants their customers to experience the full red carpet service, so when shopping around for an answering provider, you need one that will treat them with the same care and attention as you and your team… Continue reading A comparison of VoiceNation vs. Smith.ai

November 13, 2024

Customer service agents deal with many customers daily, a lot of them angry or frustrated. Being able to turn a negative experience into a positive one and retain customers is one of the main aims of the customer service team. So, defusing a situation successfully, and using emotional intelligence to do it, could be the… Continue reading How to show emotional intelligence in customer service

November 11, 2024

For many, the Thanksgiving weekend – and especially Black Friday – marks the official start of the holiday rush. And although the holidays are a huge opportunity to drive revenue and attract more customers, they often mean extra pressure on your customer service team. Here are five effective ways to help your support team during… Continue reading 5 tips for handling holiday customer service

November 06, 2024

Whether you work for a start-up or a multinational corporation, you’ve probably already considered how handy it would be to have that extra bit of support when it comes to answering your phone calls. There are many options when choosing a provider and each one will offer something different. In this blog, we’ve done a… Continue reading A comparison of VoiceNation vs Ruby

November 04, 2024

What is a gardener’s answering service? Answering services for gardeners allow landscapers to focus on carrying out essential jobs and completing projects. Professional answering services handle calls for gardeners, enabling them to work efficiently and provide top-class customer service and support. Landscapers are often on the move or involved in intensive tasks, which can make… Continue reading The Landscape Gardener’s Guide to an Answering Service

October 30, 2024

So, you’ve decided your business needs a virtual receptionist service. Great news! Next step is to choose who your chosen provider is going to be. And, with a bunch of different options out there all claiming to be the best on the market, it can be overwhelming. A good place to start is to consider… Continue reading A comparison of VoiceNation vs ReceptionHQ