Have the best Virtual Receptionists answering your calls

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Keep your customers smiling with our Virtual Receptionist Service

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Capture every lead

Never miss a call knowing we’re securing new opportunities and helping your business grow.​

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Impress your customers

Our virtual receptionists follow your custom call script for an awesome service experience.​​

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Get on with what you do best

Focus on the things only you can do with our 24/7 answering provision covering all bases.​

Find the right virtual receptionist service for you

Essential plans

America's best receptionists answering your calls 24/7:

  • Call transfer & message taking
    Have us send calls through to you or take messages - whatever you prefer.
  • Scripted responses
    Give us scripted responses to work from, so calls are answered the way you want.
  • Unlimited caller information
    There is no limit to the amount of information our receptionists can take from your callers.
  • Unlimited employee contacts
    Add as many employees and call types to your account as you need for us to reference.
  • Toll-free or local number
    We provide a toll-free or local number for you to forward your existing business number to.
  • Bilingual receptionists
    Your callers will experience exceptional service, whether they speak English or Spanish.

Personalized plans

Everything our Essential plans include, with even more amazing features:

  • CRM integration
    We drop leads directly into your CRM, so everything’s in one place.
  • Appointment scheduling
    We schedule appointments directly into your calendar on your behalf.
  • Order processing
    We process your orders and take payments from your customers.
  • Custom form population
    Provide us with a link to an existing form and we’ll complete it when instructed.
  • Call dispatching
    Typically used in urgent or emergency scenarios, we take the necessary information and call you at set intervals until successful.
  • On-call management
    We setup a daily/weekly rota based on which team member is on-call that day, to define where calls are directed.

From $176/mo

Get started with our Virtual Receptionist Service right away

Fill out the contact form for a callback. We'll explain how everything works and learn more about what you're looking for in a Virtual Receptionist. Alternatively, call us on 866-766-5050. We look forward to getting to know you!

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Real clients. Real reviews.

Here’s what our Virtual Receptionist Service offers

America’s best receptionists​

Our warm and professional receptionists act as a seamless extension of your team.​

Call transfer & message taking​

Have us send calls through to you or take messages - whatever you prefer.

Bilingual answering​

Your callers will experience exceptional service, whether they speak English or Spanish.​

Customized responses​

Give us scripted responses to work from, with no limit on the data we capture for you.

24/7 call answering

We’re on hand some or all of the time, day and night, 365 days a year.

Order processing

We process your orders and take payments from your customers.

CRM integration

We drop leads directly into your CRM, so everything’s in one place.

Appointment scheduling

We schedule appointments directly into your calendar on your behalf.

Online dashboard management

Manage your service, view calls and messages, and more in your portal dashboard.

How our Virtual Receptionist Service works

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Choose your plan

Setup is easy and activation is instant. Just tell us about your business and how you'd like your calls to be handled.

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Forward your calls

We provide you with a free local or toll-free number to promote as your business number, or to forward calls to us.

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We answer your calls

The moment a call comes through, our receptionists follow your custom script so calls are answered the way you want.

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Get messages instantly

Have us forward calls, drop inquiries into your CRM system, schedule appointments, or even send messages to you by email or text (you choose).

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Why choose VoiceNation?
We’ve been a trusted phone answering partner to businesses of all sizes across every industry for over 20 years. Our secret? An unshakeable pledge to quality. Because if it’s worth doing, it’s worth doing right: ​

Seamless account support

As a VoiceNation client, having our amazing Virtual Receptionists answer your calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer. 

  • Proactive account management

    Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.

  • Intuitive mobile app

    Ideal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more. 

  • Powerful portal dashboard

    For complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports, and update company information. 

Trusted by thousands of businesses​

FAQs

What is a virtual receptionist service?

Virtual receptionists can take on the same responsibilities as a traditional front of house receptionist, managing tasks such as answering business calls, call screening, message taking and appointment scheduling, to name a few. The main difference is that they operate remotely, rather than in your physical office. However, thanks to their friendly nature, extensive knowledge and the support of smart tech, your customers will always assume they’re part of your business.

What are the benefits of having a virtual receptionist?

There’s so many, but here’s the key benefits a virtual receptionist will bring to your business:
- Cost-effective: virtual receptionists are often a much more affordable option to hiring a full-time in-house receptionist, saving on salaries, benefits, and workspace expenses.
- 24/7 availability: virtual receptionists have the ability to operate around the clock, ensuring your business is accessible to customers at all times, including after regular business hours.
- Scalable: virtual receptionists can easily handle fluctuating call volumes, scaling their support up or down as needed to accommodate business growth or seasonal changes. To learn more about the endless benefits of having a virtual receptionist, check out this article.

Does a virtual receptionist service use real people?

Yes. Here at VoiceNation, all of our friendly, experienced and real receptionists are based out of our offices in America.

How much does a virtual receptionist cost?

Our pricing plans start from as little as $70 per month, which includes lots of great features. You can find all our Virtual Receptionist plans here.

When is a virtual receptionist available to support my business?

Your VoiceNation Virtual Receptionist is on hand to support your business 24/7; whether that’s during your busiest time of day or after hours, they’ve always got you covered.

Can you speak with my customers in different languages?

Absolutely! With our Bilingual Answering Service, our multilingual receptionists can support both your English and Spanish speaking customers.

What is the difference between a receptionist and a virtual receptionist?

A receptionist is a physical, in-house professional, handling calls and tasks within business hours. On the other hand, a virtual receptionist operates remotely, providing 24/7 support, scalability, and cost-effectiveness - the ideal solution for businesses wanting first-class service, for less.