As a live chat service provider with years of online customer service experience, we've designed our software to be packed with all of the features and solutions both large companies and small businesses could need. Just like with our live call answering service, a highly trained specialist will answer your live chats and send any messages to you via email.
With a click-to-chat website chat service, the website visitor starts the chat communication. Your chat widget will always display on your website, and at any point, the customer can click on the widget to start a chat. When you use proactive live chat software for a website, when a visitor comes to your website, the live chat window pops up with a predetermined greeting. This is a great way to engage with leads. With VoiceNation’s live support chat software, you can choose between click-to-chat and proactive chats whenever you want through our live chat answering service.
Absolutely! You can see the entire list of customer service chat logs in your Live Chat portal at any time.
When we talk to your website visitors via chat, we’ll do our best to resolve the conversation by providing the information they need. If we can’t, then yes, we will send you a message with the entire chat transcript and a way to connect with the visitor.
It’s easy! Whenever you’re logged in, the chats will be sent to you (or your team). When you log out or switch to “unavailable,” your chats will be sent to VoiceNation.
Yes! We want to best match our live chat services with your website and branding. You choose how to want your chat window and widget to look during the initial setup. After that, you can make any tweaks to your portal.
With our straightforward pricing, there are no setup fees or admin charges when implementing our live chat software for a website. Our plans include bundles of chats, so only pay for what you need!
You’ll start with a three-month minimum contract for our chat support software and services, and after that, you can cancel with one month’s notice.
When you first get started with live chat for your website, you’ll go through an onboarding process where we’ll learn as much about your business as possible. After all, we want to be a seamless extension of your business through our live chat answering service! Any time you need to make updates or want to make changes, we are readily available via phone or email. Or you can make the updates yourself through your secure portal.
Your secure live chat portal is an incredible tool for adjusting shortcut responses, viewing your reports, reading through chat transcripts, updating your chat window and widget design, and so much more. With the best live chat software at your fingertips, it’s easy to make our customer chat service work for you!
We’ll walk you through the simple process of getting started with our live chat software. Once you’re set up and your customers can chat with customer service online, you can choose when you want to answer your chats and when you want them sent to your VoiceNation live chat specialists!