All or some chats: your choice
We can answer your web chats all the time or just when your in-house team are busy. This is all set up easily in the Live Chat portal.
Increase sales inquiries
With our Live Chat software the potential for every website visitor is maximized, giving you a higher chance of conversion and increasing leads.
Resolve queries faster
Managed Live Chat provides another way for your customers to get in touch. Briefed by you, we can answer customer questions right there and then.
Get started with our Live Chat Service today
Fill out the contact form for a callback. Alternatively, call us on 833-426-1002. We look forward to getting to know you!
How it works
Sign up for VoiceNation Live Chat on your website
Then tell us about your team so we can answer chats as an extension of your business.
Add our software quickly and easily
It’s something either you or your website host can do in minutes!
Start chatting to web visitors
Answer chats whenever you’re available and have our Live Chat specialists respond when you’re busy.
Receive every chat we take
We send transcripts of every chat we handle on your behalf right away.
Real clients. Real reviews.
FAQs
Businesses use live chat as an engaging and instant channel to communicate with their customers on their website. At VoiceNation, we offer a Managed Live Chat Service where highly-trained agents will answer your web chats and send any messages to you via email.
A live chat agent is a real person who connects and communicates with your customers via a live chat facility. Briefed by you, VoiceNation agents are trained to manage live chat on behalf of businesses, doing things like resolving customer queries or qualifying new leads.
Chatbots rely completely on automation and artificial intelligence (AI), while live chat software connects customers with human agents via a real-time chatbox. A third option, self-service chat, is also a popular alternative.
When you first get started with our Managed Live Chat Service, you’ll go through an onboarding process where we’ll learn as much about your business as possible. After all, we want to be a seamless extension of your business! Any time you need to make updates or changes to the way we answer your chats, we are readily available via phone or email, or you can make the updates yourself through your secure portal.
Yes! We want to best match our Live Chat Service with your website and branding. You choose how you want your chat window and widget to look during the initial setup, and after that, you can make any design changes you like in your portal.
We believe in straightforward and simple pricing, with no setup fees or admin charges. Our plans include the software and bundles of chats, so you only pay for what you need!
It's a really easy job that either you or your website host can do in minutes! If you need help, we're happy to walk you through it too. Once you’re set up, you can choose when you want to answer your chats and when you want them sent to your VoiceNation Live Chat agents to answer for you.
