HIPAA compliant Medical Answering Services

Proudly supporting hundreds of healthcare providers across the US with Live Answering and Live Chat solutions.

America’s best receptionists​

Our professional medical receptionists act as a seamless extension of your team.

Customized responses​

Give us scripted responses to work from, with no limit on the data we capture for you.

New customer intake

We qualify leads following your instructions, leaving your team to close them with confidence.

24/7 medical answering service​

We're on hand some or all of the time, day and night, 365 days a year.

Bilingual answering​

Your callers will experience exceptional service, whether they speak English or Spanish.

Business continuity

Whether it's a major disaster or a minor crisis, we'll be part of your backup plan.

Get started with our Medical Answering Service today

Fill out the contact form for a callback. Alternatively, call us on 833-426-1002. We look forward to getting to know you!

By submitting this form, you agree to our Privacy Policy. We may contact you by email, SMS or call to follow up. You can opt out at any time.

How it works

We’re all about simplicity and fuss-free answering. Our people and systems are ready when you are.

Get started

Setup is easy and activation is instant, which means we'll be answering your calls right away.

Personalize your account

We'll work with you to create a custom script so your calls are answered as if we're based in your medical practice.

We’ve got you covered

We can transfer calls, send inquiries into your CRM, book appointments or even send messages to you by email or text (you choose).

Reduce costs without compromising customer experience

HIPAA compliant receptionists from our specialist sector team

Professional, friendly and trusted, they know exactly how to represent your medical business

Scalable support in line with demand

Remain agile and manage costs with flexible support as and when you need it

Reduce ‘the noise’ so you can focus on customers

Keep your core team working efficiently without distraction, we’ll look after the rest

Be open around the clock

Capture new inquiries in your sleep as we’re here for you 24/7

Grow faster & drive more inquiries

Gain a competitive edge by capturing more new business and providing a better service

Drive more inquiries to your medical business

Have our highly-trained Live Chat agents answer your chats and send any messages to you via email.

  • Increase new leads
  • Resolve browser queries faster
  • Improve customer service levels

Live Chat

Outsource some or all of your website chats to trained agents

Seamless account support

As a VoiceNation client, having our amazing receptionists answer your medical calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer.  

  • Proactive account management

    Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.

  • Intuitive mobile app

    Ideal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more. 

  • Powerful portal dashboard

     For complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports and update company information.

Client spotlight

Eagle Biosciences

Business challenge

“Answering calls was a logistical nightmare for us. As a small company, our in-house team struggled to manage busy periods and staff shortages, often answering calls while on vacation.”


“Now our calls divert seamlessly to our receptionists whenever our in-house team is busy. They are outstanding and really made an effort to understand everything about our business and our clients.”


“The service has helped reduce our daily stress levels as our in-house team are no longer running to answer the phones. Customer service levels are now consistently high as our clients’ calls are always answered professionally.”

Go Beyond Relief

Business challenge

“We’re often out on the road, and without everyone there to help with calls, our in-house team were faced with an extra workload.”


“The flexibility of the service suits us perfectly; callers never suspect we’ve outsourced our calls – in fact, we’ve even called in before and couldn’t tell if it was them or us!”


“We never have to worry about missing an opportunity when we’re out of the office. They’ve taken a huge weight off our shoulders, as we know our callers are always being looked after.”

Dr. Jamie Loveland

Business challenge

“We were struggling to answer every patient call as we continued to grow our psychotherapy practice. Being so busy meant we were in the habit of relying on our voicemail facility to pick up any unanswered calls.”


“The service VoiceNation offers instils confidence in my patients, they know they’re going to work with someone who will take care of them.”


“I’m no longer scrambling to answer calls and I can focus on what I love doing – running the practice. Every message I receive is clear and concise, the service really is efficient. I never miss any calls.”

Express Labs

Business challenge

“We were missing calls during the evenings and weekends but were concerned about hiring additional employees to help with this. We believed an answering service would be a better option to capture calls out of hours and would also enhance our customer experience.”


“VoiceNation provides us with 24/7 call support, allowing us to offer an uninterrupted service and operate throughout the year. The team seamlessly handles over 200 calls on the 1st of every month after our invoices are sent out, executing the process with finesse and dispelling any notion of a conventional call center experience.”


“VoiceNation has been instrumental in managing our customer experience and sales operations, which has facilitated increased lead generation. They’ve also eliminated any concerns we had relating to employee issues and healthcare matters if we had taken on employees ourselves and significantly contributed to our company’s growth.”


What is a medical answering service?

A medical answering service provides real people to answer calls on behalf of healthcare providers. Here at VoiceNation, our real American receptionists are highly trained and fully briefed by you so they are able to act as a seamless extension of your team. We also have a team of Spanish-speaking receptionists, so your customers will experience exceptional service, whether they speak English or Spanish.

How does a medical answering service work?

Great question! Once you sign up with VoiceNation, you choose when we take your calls and we’ll answer just like an in-office receptionist would. Our seamless software makes it as though our operators are sitting right in your office. Then, we take a message when you’re not available or forward calls when you are.

Are you HIPAA compliant?

Yes, all of our software is HIPAA compliant. In addition, all of our receptionists go through official HIPAA training and certification.

How long does it take to get set up with VoiceNation?

Your account is set up instantly, which means we start taking your calls right away. We don’t make you wait days to get your account up and running - even our customization process takes a mere 24 hours.

When is a medical answering service available to support my business?

Your VoiceNation Receptionists are on hand to support your business 24/7; whether that’s during your busiest time of day or after hours, they’ve always got you covered.

Can you speak with my customers in different languages?

Absolutely! With our Bilingual Answering Service, our multilingual receptionists can support both your English and Spanish speaking customers.

What are the benefits of having a medical answering service?

There’s so many, but here’s the key benefits a medical answering service will bring to your business:
- Cost-effective: medical answering services are often a much more affordable option to hiring a full-time in-house receptionist, saving on salaries, benefits, and workspace expenses.
- 24/7 availability: medical answering services have the ability to operate around the clock, ensuring your business is accessible to customers at all times, including after regular business hours.
- Scalable: medical answering services can easily handle fluctuating call volumes, scaling their support up or down as needed to accommodate business growth or seasonal changes.

Why VoiceNation is rated #1


Awesome scripted call answering provision shouldn’t be complicated, which is why we offer instant activation with no contract, transparent pricing and dashboards that let you control how we answer your calls and chats.

The best people

Comprehensive training in a specially designed environment makes our receptionists the best in the business, dealing with customers quickly but also empathetically to ensure the greatest outcome on every conversation.

Unmatched technology

Our award-winning software allows our receptionists to answer your calls and chats perfectly, but the best bit is the full visibility and control our portal dashboards give you to review interactions and make changes.

The nation’s favorite answering service

From large metro areas to more rural cities, VoiceNation offers industry-leading call answering nationwide.

Get started with our HIPAA compliant Medical Answering Service today

By submitting this form, you agree to our Privacy Policy. We may contact you by email, SMS or call to follow up. You can opt out at any time.