Tag: artificial intelligence

June 19, 2020

In the age of chatbot takeover, VoiceNation is the support customers can count on

Today’s consumers are incredibly savvy, thanks to technology. Many people turn to a search engine to fix issues they may be having with a product or service. And companies have jumped on the consumer can-do attitude – while simultaneously providing instant, 24/7 customer support – by adding live chat to their websites. While the chatbot… Continue reading In the age of chatbot takeover, VoiceNation is the support customers can count on

May 06, 2020

Humans vs Robots: Who will win?

The digital world is rapidly expanding. With the rise of chatbots, automated customer service, artificial intelligence – it feels as though human engagement is becoming a thing of the past. In fact, Gartner estimated that currently 85 percent of customer interactions with a business will be handled without any human involvement. But there’s a lot to still be… Continue reading Humans vs Robots: Who will win?