Tag: live agents

June 24, 2020

When customers need to get in contact with you, they are looking for quality customer service. No matter what kind of business you’re in, it is impossible to give customers the white glove treatment they deserve when you have a machine to answer and direct their calls or you are simply using a chatbot on your website. Your… Continue reading Human connection remains the most important with your customers

June 05, 2020

When it comes to customer support and experience, more and more studies are showing that there are more cons to chatbots than pros. While consumers tend to turn to chatbots to lodge a complaint or get a quick answer, when it comes to major decision making or problem solving, consumers would rather speak to a… Continue reading In an age of bots, here’s why your customers still value personal experience