What changes will take place?

For any additional questions, please reach out to transition@voicenation.com or (866)766 5050

Billing changes:  

  • Invoices will now come from noreply@voicenation.com The invoices will look a little different but will contain all the same important information.   
  • If paying by credit card, your statement will now show a charge from VoiceNation. If paying by check, there will be a new address to send your check to which will be on your invoice. 
  • You will now be billed on the first calendar day of each month. If you are on a 28-day billing cycle this will now convert to a monthly cycle, which means you will only be billed 12 times in a year instead of 13. As such your invoice may increase slightly, but that's only due to the extra days of service being provided and will even out over the year. 
  • Your billing plan and minutes will be matched to a comparable plan on the VoiceNation platform 
  • You will be able to make payments online at mydashboard.voicenation.com  Login details will be sent to you ahead of your account transitioning over 

Service changes:

  • All of your scripting and account setup will remain the same, just in a new system. 
  • Messages taken by our operators will now come from noreply@voicenation.com
  • Your calls will still be handled by Alphapage receptionists alongside with VoiceNation receptionists. 
  • Service continues 24/7/365 
  • IVRs will be kept and re-recorded 
  • Caller ID for calls transferred to you will be your current Alphapage number.    
  • Message confirmation will have an improved process with more options to confirm retrieval of messages through TXT, mobile app, and dashboard. 
  • New security improvements to protect customer PHI as part of HIPAA guidelines. 

Support changes: 

  • Director of Operations Maria Iglesias is available either by phone: (303) 281-9415 or by email: transition@voicenation.com
  • Post Migration, client issues should be funneled through to Maria either by phone at 303-281-9415 or by email at miglesias@alpha-mail.com. She will then submit a ticket to the VoiceNation helpdesk

What are the benefits to me? [in addition to the great call processing and customer service  -  we will be offering the following added improvements/benefits]

  • Online dashboard to manage your account, and review your messages, get detailed reports & analytics, online bill pay, and more. Learn more here: https://voicenation.com/live-answering/dashboard/ 
  • Mobile App https://voicenation.com/voicenation-app/
  • Live chat as a service is now available through VoiceNation. https://voicenation.com/features/live-chat/
  • A larger team of experienced customer service agents will be available to manage your calls.  Providing better coverage and service levels. 
  • Security improvements to help protect your customer data. 
  • A massive network to ensure your calls are always answered and your data is available 24/7/365. 
  • Cutting-edge technology at your disposal to help gain every advantage you may need to succeed.