Kate Onissiphorou

September 09, 2024

Unexpected interruptions can cause big losses in business. For this reason, it’s important to have a reliable plan in place to mitigate any potential risks. In this blog article, we will discuss what a business continuity plan is and why it’s important for all businesses to have one. What is a business continuity plan? A… Continue reading What is a business continuity plan?

September 05, 2024

First impressions are crucial for any business, and the beauty industry is no exception. When working in a salon, you’ll often find yourself torn between dealing with the client in front of you, and answering the ringing phone – and it’s no secret that missed calls are potentially lost business; something no salon wants. What’s… Continue reading The benefits of a salon answering service

September 02, 2024

What is a plumbing answering service? The plumbing industry is growing in the US. In 2023, there were more than 560,000 plumbers providing essential domestic and commercial plumbing services across the country. Plumbers need to be accessible 24/7, as plumbing emergencies can happen at any time. Plumbing answering services offer round-the-clock access to urgent and… Continue reading The Plumbers Guide to an Answering Service

August 28, 2024

It can take just one bad review from a customer to outweigh multiple good ones, so keeping an eye on your customer service is crucial. To stand out from the crowd, your business needs to deliver exceptional customer service, ensuring happy and loyal customers that are ready to recommend your business to family and friends.… Continue reading What is a customer service audit?

August 26, 2024

Many customers have high expectations, so maintaining professionalism throughout a phone call is important. This can sometimes be difficult if you have a frustrated caller, however, ending a phone call professionally will bring the call to a conclusion, enhance the customer experience and result in high customer satisfaction. There are many techniques a customer service… Continue reading How to end a phone call professionally

August 21, 2024

With more than one in five US adults living with mental illness, the number of those seeking access to mental health services is higher than ever. All this increased call volume can lead to missed calls and dissatisfied customers ready to go elsewhere. That’s where a mental health answering service comes in. In this blog,… Continue reading The benefits of a mental health answering service

August 19, 2024

Learning to de-escalate callers is an essential skill in the customer service industry. There are many reasons why a client may be upset, there could be something wrong with the product or service, or they could just be having a bad day. Every customer service agent will experience angry callers and when the situation occurs,… Continue reading Top customer service de-escalation techniques for calmer calls

July 23, 2024

It’s no secret that medical practices receive a high volume of calls daily, ranging from appointment requests to urgent health concerns. While many inquiries can be addressed during regular practice hours, patients tied up with work or other commitments might struggle to reach you. This is where an after-hours answering service can be a game-changer… Continue reading Does my medical practice need an after-hours answering service?