Kate Onissiphorou

August 19, 2024

Learning to de-escalate callers is an essential skill in the customer service industry. There are many reasons why a client may be upset, there could be something wrong with the product or service, or they could just be having a bad day. Every customer service agent will experience angry callers and when the situation occurs,… Continue reading Top customer service de-escalation techniques for calmer calls

July 23, 2024

It’s no secret that medical practices receive a high volume of calls daily, ranging from appointment requests to urgent health concerns. While many inquiries can be addressed during regular practice hours, patients tied up with work or other commitments might struggle to reach you. This is where an after-hours answering service can be a game-changer… Continue reading Does my medical practice need an after-hours answering service?