Category: Resources for Small Businesses and Entrepreneurs

June 24, 2024

Let’s face it, at the end of the day, we’d all like to be more productive at work. Whether it’s tracking those long email chains or blocking out essential time in the day for vitally important meetings, in the busy working world, letting your hours slip away unnoticed can be all too easy. The good… Continue reading Improving productivity: Your guide to the best productivity apps

In today’s fast-paced healthcare industry, the efficient management of patient appointments, inquiries and administrative tasks is critical to delivering high quality care. There are more patients calling outside of office hours, and medical practices need to think about how they can be more available for these callers during untraditional opening times. In this article, we… Continue reading Why hire a virtual receptionist for your medical practice?

May 28, 2024

Outsourcing to a virtual receptionist is becoming a popular option for many businesses, as it can be a more affordable option than hiring an in-house receptionist. If you’re considering outsourcing your calls and want to know just how much a virtual receptionist service can do for you, keep reading. What is a virtual receptionist? A… Continue reading What are the benefits of a virtual receptionist?

May 14, 2024

When looking into an answering service, it can be difficult to know where to start. You’re often faced with endless options that cause more confusion and just leave you feeling overwhelmed. This is exactly why we do things differently, here at VoiceNation. We believe call answering should work for everyone, so we offer our support in… Continue reading Essential or Personalized: Which answering plan is right for you?

The average cost of a virtual receptionist The cost of a virtual receptionist service depends on many factors. You’ll need to consider the size of your business and how many calls you need your virtual receptionist to answer, as well as if you’re looking for a fully personalized service. The level of support your business… Continue reading How much does a virtual receptionist cost?

When it comes to your small business, first impressions count. However, when it’s only you, or just a small but busy team around you, it can be hard to ensure you’re always available for incoming inquiries. Some businesses just do not require a full-time receptionist, or might not even have the budget or the infrastructure… Continue reading How to choose the best virtual receptionist service for your small business

April 17, 2024

Intelligent call routing (ICR) is a type of call routing system which uses technology to sort incoming calls into a queue or assigns them to a particular agent based on specific criteria input by the system owners. Many systems like this present options to callers, which help direct them to the right person or filter… Continue reading What is intelligent call routing?

April 11, 2024

It doesn’t matter what industry you work in, if you handle a lot of calls on a regular basis, then you know that making sure you answer each of them as quickly as possible is vital for your business’s customer service reputation. Of course, if you only run a small business, then you’re probably also… Continue reading What is round robin call routing for businesses?

March 27, 2024

The importance of first impressions in customer service Customer service is one of the most important elements of any business. The relationships you create with your customers has a direct effect on the success of a company as their interactions with your employees will set the tone for the kind of business you are. Keep… Continue reading Good First Impressions in Customer Service

Let’s face it, if you’ve ever had to work in an office or business environment, then you’ve almost certainly heard your fair share of unique and ‘interesting’ corporate jargon being thrown your way. And if that’s the case, then you’re not alone – because it turns out that distinct and never-before-heard corporate chatter is part… Continue reading Corporate jargon busting: is business terminology actually helpful?