What is a plumbing answering service?
The plumbing industry is growing in the US. In 2023, there were more than 560,000 plumbers providing essential domestic and commercial plumbing services across the country. Plumbers need to be accessible 24/7, as plumbing emergencies can happen at any time. Plumbing answering services offer round-the-clock access to urgent and routine services for customers while offering a host of benefits for plumbing companies. In this guide, we’ll explain how answering services work and highlight the advantages of using a professional answering service for plumbers.
Why do plumbers need a phone answering service?
There are several reasons to consider utilizing a plumbing answering service, including:
- Free up time to focus on callouts and scheduled plumbing jobs
- Create more high-quality leads to boost revenues and improve ROI
- Provide superior customer service and support for existing and new clients
- Field calls and enquiries 24/7 to prevent losing customers and improve efficiency and productivity
- Provide access to professional, trained teams of receptionists
- Make a positive first impression
Do I need a 24/7 plumbing answering service?
The nature of the job means that 24/7 access is hugely beneficial. Often, customers need help in a hurry and they have no prior warning before disaster strikes. A 24/7 answering service enables customers to contact plumbers 24 hours a day, which is mutually beneficial. Clients get the help they need rapidly and plumbers can process calls and offer services round the clock to increase revenues.
Do I need a bilingual answering service for my plumbing business?
It’s beneficial for your plumbing business to use a bilingual answering service, particularly if you serve areas with a high population of people who don’t have English as their first language.
Census statistics show that in 2019, over 67 million people in the US spoke other languages at home. Bilingual answering services for plumbers enable you to optimize customer support and experience, expand your client base and improve efficiency when handling calls from people with alternative native languages.
5 reasons you need a plumbing answering service
There are many reasons why plumbers should consider an answering service.
Here are the top 5 reasons:
1. Provide 24/7 access
Plumbers are on call 24 hours a day due to the prevalence of plumbing issues and emergencies outside of standard working hours. An answering service offers customers 24/7 access to customer service and support, as well as providing efficient ways to handle calls at all times for plumbers.
2. Increase lead quality and conversion rates
Plumbing answering services enable businesses to operate 24-hours a day and process calls efficiently. With a 24/7 answering service, you won’t miss out on potential clients or jobs.
3. Enhance customer service, support and experience
Live answering services for plumbers enable customers to access outstanding customer service and support around the clock. Businesses can optimize customer experience and create positive first impressions by offering access to trained, experienced receptionists. This is essential, as studies show that more than 50% of customers would switch to a different company after just one bad experience.
4. Cost-effective call handling
Using an answering service for your plumbing business offers a cost-effective alternative to hiring employees to answer the phone, operate live chat and process calls.
5. Improve efficiency
Slick answering services enable plumbers to prepare for callouts and visits by providing essential information about each job. The call handler will note down the relevant information from the customer and pass it on to the team, enabling them to tailor the next steps to suit the individual client.
How do I choose the right answering service for my plumbing company?
If you run a plumbing company, it’s understandable to want to find the best answering service for your business. Here are some key points to consider when searching for an answering service for plumbers:
Reviews and ratings
Read reviews and client testimonials and focus on services that boast excellent ratings.
Services and features
Look for answering services that offer features and benefits that are relevant to your business objectives and your target customers.
Value for money
Prioritize value for money over price. Compare quotes and services and choose a package that caters to your needs from a company with an excellent reputation.
Scalable solutions
Choose an answering service that will help your business grow and offer the flexibility to scale up as you expand.
If you’re on the hunt for a reliable, professional answering service for plumbers, we’d love to hear from you! VoiceNation specializes in first-class plumbing answering services, delivering scalable solutions for businesses across the US.
Why VoiceNation?
An answering service for plumbers provides a raft of benefits for plumbing companies and customers. If you use an answering service, you can field calls and carry out jobs 24/7, boost efficiency and lead creation and conversion and offer superior customer service and support to your clients.
Contact VoiceNation today, to find out more about our answering service pricing packages.