Dan Marshall

Latest Posts

May 14, 2024

Essential or Personalized: Which answering plan is right for you?

When looking into an answering service, it can be difficult to know where to start. You’re often faced with endless options that cause more confusion and just leave you feeling overwhelmed. This is exactly why we do things differently, here at VoiceNation. We believe call answering should work for everyone, so we offer our support in… Continue reading Essential or Personalized: Which answering plan is right for you?

How to choose the best virtual receptionist service for your small business

When it comes to your small business, first impressions count. However, when it’s only you, or just a small but busy team around you, it can be hard to ensure you’re always available for incoming inquiries. Some businesses just do not require a full-time receptionist, or might not even have the budget or the infrastructure… Continue reading How to choose the best virtual receptionist service for your small business

April 17, 2024

What is intelligent call routing?

Intelligent call routing (ICR) is a type of call routing system which uses technology to sort incoming calls into a queue or assigns them to a particular agent based on specific criteria input by the system owners. Many systems like this present options to callers, which help direct them to the right person or filter… Continue reading What is intelligent call routing?

Corporate jargon busting: is business terminology actually helpful?

Let’s face it, if you’ve ever had to work in an office or business environment, then you’ve almost certainly heard your fair share of unique and ‘interesting’ corporate jargon being thrown your way. And if that’s the case, then you’re not alone – because it turns out that distinct and never-before-heard corporate chatter is part… Continue reading Corporate jargon busting: is business terminology actually helpful?