Kate Onissiphorou

November 20, 2024

As a tree surgeon, you’ll know that you can’t get new customers if they can’t get through to you. Unlike many other businesses, which are normally able to pick up the phone immediately when a customer calls, tree surgeons often have to grapple with missed calls – and, as a result, lost customers. After all,… Continue reading The Tree Surgeon’s Guide to an Answering Service

November 18, 2024

Trusting anyone who isn’t you or your team to answer your customer’s calls is a big deal. Every business wants their customers to experience the full red carpet service, so when shopping around for an answering provider, you need one that will treat them with the same care and attention as you and your team… Continue reading A comparison of VoiceNation vs. Smith.ai

November 13, 2024

Customer service agents deal with many customers daily, a lot of them angry or frustrated. Being able to turn a negative experience into a positive one and retain customers is one of the main aims of the customer service team. So, defusing a situation successfully, and using emotional intelligence to do it, could be the… Continue reading How to show emotional intelligence in customer service

November 11, 2024

For many, the Thanksgiving weekend – and especially Black Friday – marks the official start of the holiday rush. And although the holidays are a huge opportunity to drive revenue and attract more customers, they often mean extra pressure on your customer service team. Here are five effective ways to help your support team during… Continue reading 5 tips for handling holiday customer service

November 06, 2024

Whether you work for a start-up or a multinational corporation, you’ve probably already considered how handy it would be to have that extra bit of support when it comes to answering your phone calls. There are many options when choosing a provider and each one will offer something different. In this blog, we’ve done a… Continue reading A comparison of VoiceNation vs Ruby

November 04, 2024

What is a gardener’s answering service? Answering services for gardeners allow landscapers to focus on carrying out essential jobs and completing projects. Professional answering services handle calls for gardeners, enabling them to work efficiently and provide top-class customer service and support. Landscapers are often on the move or involved in intensive tasks, which can make… Continue reading The Landscape Gardener’s Guide to an Answering Service

October 30, 2024

So, you’ve decided your business needs a virtual receptionist service. Great news! Next step is to choose who your chosen provider is going to be. And, with a bunch of different options out there all claiming to be the best on the market, it can be overwhelming. A good place to start is to consider… Continue reading A comparison of VoiceNation vs ReceptionHQ

October 28, 2024

Whether you’re stepping into a job straight out of college, or you decided to take a little gap year to experience the world and work out what is you want to do, every single one of use has experienced what it’s like to step into their first job. Whether it’s fast food, retail, or childcare,… Continue reading First job experiences: What motivates Americans?

October 25, 2024

Customer reviews are often the first place people go when deciding on which business to purchase from. For this reason, and many many more, it’s important that your business has reviews for potential customers to look at, as they could be the difference between using your organization or a competitor. Having positive customer reviews is… Continue reading How to encourage customers to leave reviews

October 23, 2024

Customer service and customer experience are the cornerstones of every thriving business yet rising customer expectations are making it increasingly challenging to keep up. As we approach 2025, CX and CS models are evolving rapidly, and without the right preparation, you risk falling behind. If you’re relying on outdated solutions or even a lagging tech… Continue reading Free resource: Playbook for customer service & customer experience leaders