Peyton Duplechien

October 29, 2021

Episode 1: Hiring Trends and Tactics Recently, Sheila Davidson, VP of Operations for Moneypenny US and Head of HR for VoiceNation, appeared as a guest on the first episode of Answer the Call. Answer the Call is a new podcast powered by VoiceNation. Tune in to the podcast and see the transcription below: Listen to… Continue reading Hiring Trends and Tactics with Sheila Davidson

October 28, 2021

If you’ve been hiring new staff recently, you probably know just how crazy the job market has been as of late. Competition to bring in the best of the best is as real as it’s ever been, but this has also been causing strain on employers to provide more benefits to win over the best… Continue reading The top 25 jobs that are outsourced in the United States

October 14, 2021

Cell phones, once a cool new invention designed to make our phones mobile, are now a regular staple taking phone calls, the internet, and more alongside us daily, nearly everywhere we go.  Over time, we’ve seen brands and styles of cell phones rise and fall in popularity. The new must-have phone has been a focal… Continue reading The Most Popular Cell Phones Over Time

September 25, 2021

When setting up any business that works with calls, you always want to make sure you’ve got your ends covered, tied in a knot, and secured, especially when it comes to legal matters. It goes without saying that no one wants to encounter scary phone calls or letters that could compromise your business with legal… Continue reading How to do call recording legally in the US

September 16, 2021

As a HIPAA compliant business service, medical practice, or medical administration office, you’ll need to ensure all of your communications are protecting your patient and client’s private health information (PHI). This information, when disclosed, can cause major harm to the patient or client. Additionally, a HIPAA violation can cause expensive penalties and fines up to… Continue reading How to Set Up a HIPAA Compliant Email Server

September 15, 2021

In the modern day, there are few things more important to implement on your phone and computer than two-factor authentication. Essential to protecting your important files and personal contacts, without it, you’re only putting yourself at risk. And the same is true when using important apps, such as Twilio. Your go-to app when it comes… Continue reading How to set up Twilio two-factor authentication

September 03, 2021

Inc. Magazine Reveals Annual List of America’s Fastest-Growing Private Companies—the Inc. 5000  DULUTH, September 7th, 2021 – Inc. magazine revealed that VoiceNation is No. 4585 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. As their second time making the list, VoiceNation is proud to share their rise in… Continue reading VoiceNation Ranks on the Inc. 5000 List for the 2nd Time

August 24, 2021

Clutch Recognizes VoiceNation as a 2021 Top Business Services Company in Georgia When starting a business, typically the focus is on the core mission and goals of the business, and of course, making money. Yet, outsourcing is a tool that takes businesses to the next level. Whether that be through hiring employees or outsourcing, your… Continue reading Clutch Recognizes VoiceNation as a Top Business Services Company

August 15, 2021

Do you ever feel anticipation before a customer service call, not knowing how it’s going to turn out? It’s up to chance whether your next interaction will be a difficult conversation with a frustrated customer, or simply a very pleasant talk with a person that surprises you with their kindness. Either way, it always pays… Continue reading How to become a CSR expert

July 15, 2021

When you look at the real heroes of customer service, it’s usually not the people who have just the right phone voice or those that are great at memorizing scripts – it’s the problem-solvers that know how to confront challenging situations. Dealing with an angry or difficult customer can feel like walking through fire. Nobody… Continue reading How to Become a CSR Expert 2: Dealing With a Difficult Customer