Federal Emergency Management Administration Turns to VoiceNation to Secure Communication During Disasters

Peyton Duplechien • 16 May 2019 • 2 min read

Atlanta, GA (PRWEB) July 10, 2007 — VoiceNation has partnered with FEMA to create a hosted, secure hotline where FEMA team members can call in to receive disaster recovery services information updates. In the event that FEMA’s normal regional headquarters is damaged in the disaster, the service will provide instructions to FEMA staff and volunteers on where to report to do their jobs.

FEMA’s mission is to effectively manage federal response and disaster recovery efforts following any national incident. To accomplish this mission, the organization must maintain what is known as “continuity of operations.” It is critical for FEMA to be able to communicate with all of its onsite team members in the event of a natural disaster, act of terrorism or other emergency.

FEMA’s telecommunications specialist is thrilled, saying, “Voice Nation’s technology delivers a single location outside of a terrorist or natural disaster event area where our team can call for information and guidance. We will be able to contact regional personnel and have them report to a specific location much faster.”

FEMA normally assigns a unique 4-digit code to each disaster. The system is easily customizable, so that a caller simply dials into one number and can enter the code to get the information they need to do their job. With the ability to handle hundreds of simultaneous calls, FEMA is confident in VoiceNation’s disaster recovery services to handle important emergency communications, including voicemail support during disaster.

“If we were to install a traditional PBX system for all 10 regions, plus headquarters, and upgrade the trunking to handle a higher call volume, and then get one big massive voicemail system with an offsite backup, and then administer and maintain the system, we would be looking at least a $300,000-$400,000 investment,” relates a FEMA team member. “With VoiceNation it’s all covered with one low monthly fee, and we get crisis communications that we can count on.”

VoiceNation defines itself as what’s next voice communications, enabling businesses of all sizes to compete in the marketplace and sound like a Fortune 500 organization. The company’s hosted platform offers all the features of a corporate PBX at a fraction of the cost and complexity of traditional technology. VoiceNation offers a reliable outsourced voice platform, local number availability, voicemail and live answering services, as well as robust disaster recovery services. VoiceNation is proud to serve well-respected clients throughout the United States, including Blue Cross/Blue Shield, Dell and AIG.

About VoiceNation

VoiceNation, America’s leader in virtual PBX and voicemail was founded in 2002 by President Jay Reeder and opened their Next Generation call centers in 2009. The company has grown to serve more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. They leverage the very latest in proprietary technology solutions in order to deliver quality call answering services at the lowest cost to their customers.

Learn more about VoiceNation’s phone answering service or view our plans & pricing.

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