Offering Return Help by Live Chat to Boost Customer Satisfaction

Adam Alred • 09 Nov 2022 • 2 min read

It’s inevitable that when you sell products, you’ll have some customers who need return help. Live chat services can help vastly speed up the processing of returned products as well as make these unsatisfied customers happier. After all, if customers are buying your products online, it’s likely that they’ll return to your website when they need to send products back, and a live chat box can be right there waiting to help them. Offering return help by live chat can turn an unpleasant process into one that leaves the customer with a positive impression of your business.

Why Handle Returns Through Live Chat?

Sometimes, customers return products not because they aren’t happy with what they received but because circumstances changed or it’s simply not the right fit for them. They may want to exchange the product for something else or get a refund after returning the product to you. Many companies want to handle these requests on a case-by-case basis, so they can receive feedback on their products and take stock of why items are being returned. This valuable information can be used to improve products and services. It can also help you to decide when returns are warranted: For instance, if a customer wants to return something that doesn’t work, a live chat agent may be able to provide instructions that address the issue without requiring a return.

It may also be the case that the product wasn’t what the customer expected and they now have a negative image of your company. Using a live chat service can help you restore your reputation by offering these customers individual support that makes them they feel like their dissatisfaction was heard and that they were compensated fairly. Using a chat box is also a fast and low-effort experience for your customers, so they won’t feel inconvenienced by the need to return something. All of these aspects make returns through live chat a strong option for handling this part of your business.

How VoiceNation Can Help

Choose VoiceNation to provide return help by live chat and you’re certain to be happy with the results from our talented staff. Our live chat agents are highly trained professionals who are well-equipped to provide bilingual support to your customers 24/7, 365 days a year, so they won’t be inconvenienced by having to wait for service when they need to make a return. We’ll give each customer individualized attention to help them form a positive impression of your business, and we can even process new orders if customers choose to exchange a product rather than just return it. Contact a member of our team today to discover what VoiceNation can do for you. We’d be happy to answer any questions you have about our staff, our services, and how they work and set you up with a free trial so you can see for yourself.

By Adam Alred

VP of IT @ VoiceNation