When it comes to big industries that get a lot of calls every day, it’s hard to find businesses with busier lines than those working in the world of IT. After all, how many of us can say we know how to fix an IT problem when it crops up?
Fortunately, there are a wealth of IT companies out there who can help the average consumer fix whatever tech problems they might be having. However, if you’re on the other end of that line, you’re probably wondering if there’s a way to make your day less hectic.
All too often, a ringing phone can pull you and your team away from your important work for the day, especially if you don’t have a dedicated customer service team or temporary answering service to handle customer inquiries – and this may be exactly why you need an IT answering service.
Designed to take all your incoming calls for you so that you can focus on completing your main task in peace and quiet, an answering service for an IT company is a must if you find yourself regularly talking with customers on the phone.
Read on to learn more about what an IT answering service is and the benefits that come with using one.
What is an IT support answering service
Much like the name suggests, an IT support answering service is a dedicated live answering service that focuses on picking up and attending customer calls coming into an IT business.
Essentially, a trained IT support answering service can act as a screening service for your team, able to handle minor customer requests immediately, or get to the root of a customer’s problem before forwarding it on to the relative team member with all the info they need to start resolving it.
What are the benefits of an IT support answering service?
Naturally, having this sort of buffer between you and your team comes with all sorts of nifty benefits for your business, such as improved productivity and streamlined support services. We’ve highlighted the most important live answering benefits below:
1. Quick, expert solutions
First and foremost, the biggest benefit associated with an IT answering service is the fact that customers can be immediately directed to the relevant expert on your team with the requisite knowledge to handle that specific customer’s problem.
By having the virtual receptionist on your live answering service take detailed notes of a customer’s issue, they can then provide the next team member with a detailed description of the problem, allowing them to get to work straight away – assuming, of course, that your IT answering service team couldn’t provide a solution to begin with.
2. Improved productivity
The next big benefit to employing an IT support answering service is that your team will receive fewer distractions throughout the day, allowing them to focus directly on whatever important tasks they have for the day.
Simply put, if your team is constantly having to answer the phone, then they can’t dedicate the time necessary to carry out their own work. But with an answering service for your IT company, you minimize the potential of this happening by filtering which calls get through to your team and which are handled by your virtual receptionist.
3. Greater customer satisfaction
Another great advantage of an IT answering service is the fact that customers will appreciate you having a customer service department that they can reach, rather than having to send an email to your inbox that could get missed.
This in turn will boost your company’s reputation, helping you to win and retain more customers in the future, setting you up as a trusted brand within the IT industry and standing out from your competitors.
4. After-hours answering
One big way that many businesses can miss out on client calls is by not being available outside of standard business hours. And we get it, it’s not fair to have to ask your team to meet customer requests when they’re not in the office, and it’s why having an answering service for your IT company can be so useful.
With an IT answering service, you’ll have operators in place to take any and all customer calls, no matter the time or day of the week, with a 24/7 answering service that means you never miss a customer call, and they’ll feel more valued by your company in return.
5. Reduced costs
Last, but not least, having an IT answering company at your disposal is a good way to save money on business costs. Rather than paying to employ the use of a call center or a dedicated onsite support team, you only have to pay a monthly fee to get all the answering services you need.
Boost your IT business with VoiceNation
Hopefully, you should now have a much better idea of all the benefits that could come with making use of an IT support answering service. And if they all sound good to you, then why not reach out to VoiceNation today to get started?
Here at VoiceNation, our team of professionally trained virtual receptionists are experts in the field of IT answering services, ready to get to grips with your business and integrate seamlessly with your team to provide unmatched support to your customers.
Get in touch today to learn more about our services and our price packages.