Outbound Call Service and Logistics Businesses

Adam Alred • 09 Nov 2022 • 2 min read

Shipping and logistics businesses often have more moving parts in their day-to-day operations than nearly any other industry in the world. Between transporting each individual piece of cargo, updating schedules, collecting payments, and many other tasks, it’s a fast-paced business that demands a constant flow of communication and information. That’s where an outbound call service and logistics can come together. By outsourcing some of your logistics work to an outbound call service, you can help make sure that the supply chain remains unbroken and working efficiently.

How Can an Outbound Call Service Help a Logistics Business?

You may be wondering how an outbound call service and logistics can work together to help improve your business. The answer is in many ways. Outbound call centers provide a wide variety of useful services for businesses in every industry to take advantage of, including logistics and shipping.

When you sign up for an outbound call service, you can expect to gain access to helpful features such as:

  • Lead generation
  • Market research
  • Appointment scheduling
  • Customer follow-ups

These, however, are general ways an outbound call service can benefit any business. What about logistics specifically?

An Outbound Call Service Can Grow Your Client List

Many people tend to think of an outbound call service simply as a business-to-consumer service, but this isn’t the case. An outbound call service also functions exceptionally well in a business-to-business setting.

To remain successful, a logistics company needs to constantly be transporting as much inventory as possible; the best way of doing so is to always be signing new clients. There are a lot of companies out there who need someone to ship their products, and you can allow an outbound call service to sell them on your service while you see to other important tasks.

An Outbound Call Service Can Provide Communication Support

In the world of shipping and logistics, communication is key to running a smooth operation. Schedules need to be maintained, and drop-offs and pick-ups need to be accounted for. If something goes wrong, the rest of the operation needs to know right away. An outbound call service can ensure that important information is relayed to the appropriate party quickly so your business isn’t interrupted any more than it needs to be.

An Outbound Call Service Can Collect Payments

Shipping and logistics businesses have to manage an incredibly large amount of clients, pick-ups, and drop-offs every day. This means that bills and invoices are constantly coming in that need to be taken care of. With so many moving pieces that need your attention at a logistics company, it can be hard to find time for collections. An outbound call service can reach out to your customers for you and ensure that all of their bills are paid on time.

Try Outbound Call Service From VoiceNation

It’s simple to get started with an outbound call service for your business when you sign up for VoiceNation. Our operators are extensively trained in outbound calling, live chat, and a wide variety of other beneficial services. Contact us today for a free trial to see what we can do for you!

By Adam Alred

VP of IT @ VoiceNation