Category: Resources for Small Businesses and Entrepreneurs

July 15, 2021

When you look at the real heroes of customer service, it’s usually not the people who have just the right phone voice or those that are great at memorizing scripts – it’s the problem-solvers that know how to confront challenging situations. Dealing with an angry or difficult customer can feel like walking through fire. Nobody… Continue reading How to Become a CSR Expert 2: Dealing With a Difficult Customer

July 07, 2021

Do I work to live, or do I live to work? The transition into remote or hybrid work has become the norm, and more and more people have been asking themselves this question. As the lines between our professional and personal lives get more blurred, finding the desired balance can feel like a Sisyphean task.… Continue reading How to Balance Your Personal and Professional Life

June 29, 2021

There’s an unspoken bond between businesses. It’s an understanding that we’re all working towards success for ourselves and for our customers. Due to the pandemic, businesses of all kinds have been challenged. Collectively, we’ve watched our favorite restaurants, theatres, venues, and others close their doors, potentially forever. These fellow business owners are our clients and… Continue reading VoiceNation Loves the City of Duluth

May 04, 2021

Working at VoiceNation is more than just a paycheck, and we strive to keep that a reality. When our employees come to work, we want them to have a positive and enjoyable experience from the moment they walk into the building onward. That’s because creating a good working environment goes beyond their time on the… Continue reading 8 Reasons Why We Love Our Workplace

April 14, 2021

There’s no question that your customers are the deciding factor in your business’s success. In fact, the value of a loyal customer base is priceless. The key to this loyalty is through quality customer service. Through effectively and consistently serving your customers, you create long-lasting relationships. These relationships benefit both the customer and the longevity… Continue reading How to secure customer loyalty in a digital distracted world

April 02, 2021

Time flies when you’re having fun!   One month ago, we moved into our new Moneypenny-VoiceNation shared office located in Duluth, GA.    With plenty of excitement, and numerous safety measures in place, our team has been making the best of our new office. The building features an open concept layout, natural light, and pods set up for effective… Continue reading 31 Days of Trust

November 11, 2020

The ability to easily connect with your customers is a crucial part of anyone’s business. Reliably answering a call should be at the core of any operation. Automating your phone operating systems or hiring a live answering service are some of the most common ways to scale an abundance of incoming calls. Let’s discuss some… Continue reading Automating Vs. Answering Your Calls

June 26, 2020

It doesn’t matter what industry you work in, at the end of the day, there’s nothing your customers love more than fast and efficient customer service as well as prompt call answering. However, in a lot of cases, many businesses simply don’t have the staff and budget to provide a good call-answering service, which in… Continue reading What are the benefits of a live answering service?

June 24, 2020

When customers need to get in contact with you, they are looking for quality customer service. No matter what kind of business you’re in, it is impossible to give customers the white glove treatment they deserve when you have a machine to answer and direct their calls or you are simply using a chatbot on your website. Your… Continue reading Human connection remains the most important with your customers

June 19, 2020

Today’s consumers are incredibly savvy, thanks to technology. Many people turn to a search engine to fix issues they may be having with a product or service. And companies have jumped on the consumer can-do attitude – while simultaneously providing instant, 24/7 customer support – by adding live chat to their websites. While the chatbot… Continue reading In the age of chatbot takeover, VoiceNation is the support customers can count on