Category: Resources for Small Businesses and Entrepreneurs

March 20, 2024

If you’re a business that handles plenty of calls on a regular basis, then you know how hectic things can get on those busy days. Fortunately, thanks to the wonders of modern technology, AI is now more than capable of giving you a hand in these trying times. But if you’ve never dabbled in AI… Continue reading What is an AI answering service?

March 14, 2024

We all know how important it is that calls get to the right person and that they do so in a timely manner. Call routing is an awesome feature that organizes incoming calls into queues and directs them to the relevant person based on predetermined criteria – just one of many features which can help… Continue reading What is call routing for businesses?

March 06, 2024

What is a receptionist? The job of a receptionist is to be a brand ambassador, deliver amazing first impressions on your behalf and keep customers coming back. They’re crucial to every business they operate within, as they’re the first voice or face a prospective customer, candidate or supplier hears or sees.  Receptionist vs virtual receptionist… Continue reading Admin Assistant vs Receptionist: what’s the difference?

February 29, 2024

If you believe first impressions count, a Virtual Secretary Service might just be what your business is looking for. A Virtual Secretary Service makes it easy for your customers to contact your business, as your virtual receptionist is always available to take their call. This ultimately means that you are capturing all new inquiries and… Continue reading Why use a Virtual Secretary Service? 

Directors are constantly juggling multiple responsibilities from the everyday tasks to the big picture projects. With all these jobs on their plate, it’s no surprise that directors struggle to find any time to run and manage their business on a day-to-day basis. One solution to this is an answering service. Directors can free up valuable… Continue reading The benefits of an answering service for directors

February 12, 2024

As a proud Atlanta business, who’s part of the Moneypenny Group, born and bred in Wrexham, North Wales, we here at VoiceNation (America’s best phone answering service) are tuned into anything flying the flag for our adopted Welsh town on an international stage. When we saw Wrexham AFC’s latest ad offering, served up at the… Continue reading Stok Cold Brew’s Super Bowl ad featuring Sir Anthony Hopkins gets us excited to share our own connection to Wrexham 

Anyone who’s ever had a job interview has no doubt experienced a few bad ones in their time. But while you might be nervous, in a lot of cases, so too is the interviewer. After all, they’re hoping to make as good an impression on you as you are on them. Of course, not all… Continue reading What are the most common interview red flags?

January 24, 2024

Whether you’ve just stepped into your first office job after university, or you’ve been climbing the corporate ladder for some time, you’re likely already very familiar with the term burn-out. Defined as exhaustion caused by chronic workplace stress, burn-out can see sufferers experiencing a general feeling of exhaustion despite good sleep, increasing mental distance from… Continue reading The most burnt-out states in America

November 29, 2023

Ask any office worker in America about the little everyday things that get in the way of doing their job and they’ll probably have a laundry list of items to tell you about. From attaching fiddly documents to emails and setting up complex Excel tables needed for reports, to formatting a simple Word document, there… Continue reading The biggest everyday office struggles for Americans

April 26, 2023

If you’re setting up a Live Answering Service, then you no doubt need to set it up so that your old number forwards correctly to your new number – that way, you can be sure that your customers are reaching the Virtual Receptionists taking their calls. So, if your number is currently with AT&T, here… Continue reading How to forward calls with AT&T numbers