Tag: small business

May 01, 2020

Whether you provide a service or a product, it’s important that your business has a brand. This is a great way to pull ahead of your competitors and to provide a connection between your business and the customer. It’s important that you identify what message it is you want to convey to your customers –… Continue reading Why branding your business matters

April 22, 2020

Depending on the weather, spring might still be a slower season for your landscaping business. Many people really don’t want to start cutting their grass after the initial post-winter cut until it starts greening up as the temperatures get higher. Or people will start off with great intentions of cutting their own grass before realizing… Continue reading Get your landscaping business ready for summer

March 16, 2020

If you run an HVAC business, you know some of the best benefits include working outside a traditional office, being your own boss, and enjoying the independence to make autonomous decisions. However, there are also many challenges, including the seasonal nature of work and delicate profit margins at certain times of the year. One of… Continue reading Cut costs for your HVAC business with an answering service

January 06, 2020

Real estate agents are the lifeblood of the company. There really is no business without them, so they have to be available at all times of the day. But how can professionals, who are expected to be at open houses, showings and other required activities, also be in the office, ready to answer phone calls?… Continue reading 4 reasons why your real estate agency needs an answering service

January 03, 2020

At the end of the day, no matter what sort of business you run, providing good customer service is an absolute must if you want to keep your current customer base happy and expand it in the future. However, all too often, good customer service is ignored in favor of temporary measures or support stop… Continue reading What are the 3 important qualities of customer service?

December 05, 2019

Nobody likes to be put on hold. Be it for a simple solution or a complex conversation, in most cases, being put on hold is a surefire way to annoy your customers and cause them to turn elsewhere for their consumer needs. Simply put, customers want answers or troubleshooting to their problems right away. In… Continue reading How to avoid putting customers on hold for too long

November 28, 2019

Happy Thanksgiving! Today is a day of friends, family and of thanks. As a business owner, you’re probably enjoying a well-deserved day off work. Good for you! But who is answering your phones while you’re enjoying the holiday? Why it’s important to always answer the phone Answering the phone is critical from two standpoints –… Continue reading Who’s answering your calls this Thanksgiving?

November 21, 2019

Whether live or automated, your phone answering service is the only representation of you that potential customers get when you’re unavailable. Consider that this experience could be a consumer’s first and last impression. While automated services may be cheaper, you may find that a live virtual receptionist is better for the progression of your small… Continue reading Expand Your Business with an Answering Service

November 18, 2019

Happy National Entrepreneur’s Day! We have to hand it to all the brave individuals who have set off on their own path to pursue dreams they truly believe in! It takes courage, confidence and a lot of smarts to get a business off the ground and on the long and winding path toward profitability. We… Continue reading 5 great start up stories to celebrate National Entrepreneur’s Day

November 07, 2019

While Small Business Saturday can be extremely hectic, it’s also very exciting. It’s amazing to see small businesses included in the holiday season shopping rush instead of just focusing on the major retailers. If you’re wondering how best to take advantage of this holiday, check out these five tips. 1. Start preparing now! The major… Continue reading Top 5 tips for Small Business Saturday