Dan Marshall

April 11, 2024

It doesn’t matter what industry you work in, if you handle a lot of calls on a regular basis, then you know that making sure you answer each of them as quickly as possible is vital for your business’s customer service reputation. Of course, if you only run a small business, then you’re probably also… Continue reading What is round robin call routing for businesses?

March 27, 2024

The importance of first impressions in customer service Customer service is one of the most important elements of any business. The relationships you create with your customers has a direct effect on the success of a company as their interactions with your employees will set the tone for the kind of business you are. Keep… Continue reading Good First Impressions in Customer Service

Let’s face it, if you’ve ever had to work in an office or business environment, then you’ve almost certainly heard your fair share of unique and ‘interesting’ corporate jargon being thrown your way. And if that’s the case, then you’re not alone – because it turns out that distinct and never-before-heard corporate chatter is part… Continue reading Corporate jargon busting: is business terminology actually helpful?

March 20, 2024

If you’re a business that handles plenty of calls on a regular basis, then you know how hectic things can get on those busy days. Fortunately, thanks to the wonders of modern technology, AI is now more than capable of giving you a hand in these trying times. But if you’ve never dabbled in AI… Continue reading What is an AI answering service?

March 14, 2024

We all know how important it is that calls get to the right person and that they do so in a timely manner. Call routing is an awesome feature that organizes incoming calls into queues and directs them to the relevant person based on predetermined criteria – just one of many features which can help… Continue reading What is call routing for businesses?

March 06, 2024

What is a receptionist? The job of a receptionist is to be a brand ambassador, deliver amazing first impressions on your behalf and keep customers coming back. They’re crucial to every business they operate within, as they’re the first voice or face a prospective customer, candidate or supplier hears or sees.  Receptionist vs virtual receptionist… Continue reading Admin Assistant vs Receptionist: what’s the difference?

February 29, 2024

If you believe first impressions count, a Virtual Secretary Service might just be what your business is looking for. A Virtual Secretary Service makes it easy for your customers to contact your business, as your virtual receptionist is always available to take their call. This ultimately means that you are capturing all new inquiries and… Continue reading Why use a Virtual Secretary Service? 

Directors are constantly juggling multiple responsibilities from the everyday tasks to the big picture projects. With all these jobs on their plate, it’s no surprise that directors struggle to find any time to run and manage their business on a day-to-day basis. One solution to this is an answering service. Directors can free up valuable… Continue reading The benefits of an answering service for directors

February 12, 2024

As a proud Atlanta business, who’s part of the Moneypenny Group, born and bred in Wrexham, North Wales, we here at VoiceNation (America’s best phone answering service) are tuned into anything flying the flag for our adopted Welsh town on an international stage. When we saw Wrexham AFC’s latest ad offering, served up at the… Continue reading Stok Cold Brew’s Super Bowl ad featuring Sir Anthony Hopkins gets us excited to share our own connection to Wrexham 

Anyone who’s ever had a job interview has no doubt experienced a few bad ones in their time. But while you might be nervous, in a lot of cases, so too is the interviewer. After all, they’re hoping to make as good an impression on you as you are on them. Of course, not all… Continue reading What are the most common interview red flags?