Peyton Duplechien

September 12, 2019

Customer retention is a company’s ability to keep the same customers over a certain period of time — in other words, it’s a measure of how well businesses can keep their customers coming back. On average, companies spend five to 10 times more money on gaining new clientele rather than making a sale to an… Continue reading Keep ‘Em Coming Back: Customer Retention in a Digital World

September 19, 2019

Whether you’re dedicated to handling the customer service department of your business, or you sometimes have to step in when things get busy, you’re probably no stranger to dealing with the occasionally angry customer. And let’s be honest, we’ve all experienced a purchase where we’re not happy with what we’ve bought – be it due… Continue reading How to deal with rude customers on the phone

September 16, 2019

Your phone rings, and it could be a huge opportunity to land a new client. Or it could be a cold caller with an irrelevant offer, and your time will be wasted. Should you answer the call or let it go to voicemail? Benefits of a Virtual Receptionist Fortunately, virtual receptionists make it so you don’t have… Continue reading Virtual Receptionist Benefits: Why Virtual Receptionist Services Are Valuable

August 29, 2019

You have enough to worry about when it comes to disaster preparedness: stocking and packaging enough food, water and appropriate clothing for yourself and others, maintaining an out-of-state contact and putting a plan for evacuating or sheltering in place. As a business owner, you also have to worry about obtaining adequate insurance for your business… Continue reading How a live answering service aids in disaster recovery

September 09, 2019

No matter what sort of business you run, if you have to answer customer calls regularly, you likely already know the impact missed calls can have on your business. But do you really know what the true impact of not picking up every phone call actually is? Naturally, a missed call here or there is… Continue reading The true cost of missed business calls

August 26, 2019

The 2019 hurricane season has already begun. Are you ready? Hurricanes can be devastating and unpredictable. Whether you’re in the eye of the storm, being impacted by strong winds and rain from the outer bands, or impacted by a stalled inland tropical storm, hurricanes wreak havoc. There’s still time to prepare using the following tips.… Continue reading How to prepare for hurricane season

August 19, 2019

As we’re sure you’re aware, having good customer service is essential for having positive interactions with clients and customers, both in person, online, and over the phone – with the impact of bad customer service often lost business or poor reviews. However, sometimes things can get in the way. Whether it’s a bad phone signal,… Continue reading How to ask someone to speak up in customer service

August 12, 2019

We’ve all been there; your phone rings, it’s an unidentified number, and you know just from looking at it that it’s going to be some spam or fraudulent caller on the other end trying to get information from you. Unfortunately, while giving attention to random phone calls in the past was something that seldom occurred,… Continue reading What are robocalls: why you shouldn’t use them for your business

August 06, 2019

If you work in an industry where regular call answering is required, you’ve likely heard the term answering service thrown about, but you might not know exactly what it means or involves. And while it is a simple concept when you break it down, without a proper explanation, a poor understanding of an answering service… Continue reading What is an Answering Service?

July 30, 2019

At the end of the day, whether you’re just starting out or have been running your small business for a while, you no doubt know just how important small business lead generation is for growth. But you also probably know that lead generation for small business owners is also rather tricky. From finding new customers… Continue reading Tips for effective small business lead generation