Customer service is paramount to any tree service company, especially when it comes to new customers and emergency situations. Severe weather can bring about many issues, and when prospective clients call your company for help, they will want to hear a live person on the other end of the line not wind up in your voicemail.
Real people for the best customer service
Few things are more frustrating for people who are trying to deal with downed trees or large branches on their property than getting sent straight to voicemail when they call a tree service. This is especially true if the tree has pulled down power lines or is blocking the entrance to their homes, in which case it’s an emergency situation. When people need service fast, they aren’t going to leave a voicemail. Instead, they’ll call your competitors.
Free yourself from the phone
Running a tree service company requires you to be out in the field more often than not, and even if you carry a cell phone with you, climbing trees and working with heavy branches might prevent you from answering calls while you and your crew are working. You need help answering your calls. But can you afford to hire a full-time receptionist to field your calls? Hiring an answering service could be your solution.
Convenience around the clock
VoiceNation is a top-rated answering service that would provide your company with a 24/7 answering service, you will never miss a call. Whether you and your crew are on break for a meal or a customer needs emergency service after dark or during bad weather, we’ll help you provide your customers with the following services:
- Emergency dispatch
- Call forwarding
- Real-time message services
Each of these amenities may help you improve customer service and provide your clients with a faster turnaround time, as you will receive messages sooner and have the ability to reply to those that are the most urgent.
Consider VoiceNation for your call answering
Whether you want to start offering emergency dispatch to your customers or provide them with a real-time answering service that features friendly, knowledgeable operators, VoiceNation is ready to help. Want to learn more? Give us a call! 877.679.3777.