Anyone involved in the tree service or gardening business knows just how paramount good customer service is to getting repeat business, good reviews, and satisfied customers.
And when it comes to new customers and emergency situations, this is even more important. Severe weather can bring about many issues, and when prospective clients call your company for help, they want to hear a live person on the other end of the line who can help them directly.
But working in the tree service industry is also very hectic, and you might not have the time to answer every call that comes your way. But that’s where a live answering service can help!
By letting our professional virtual receptionists handle your calls for you, you can focus on the job at hand and serving your customer’s needs. Here a just a few of the benefits you can make use of.
1. Personalized customer service
Few things are more frustrating for people who are trying to deal with downed trees or large branches on their property than getting sent straight to voicemail when they call a tree service.
This is especially true if the tree has pulled down nearby power lines or is blocking the entrance to their homes, in which case, its removal falls under an emergency situation that needs to be dealt with now. And when people need service fast, they aren’t going to leave a voicemail. Instead, they’ll call your competitors instead.
But with a Live Answering Service, this isn’t going to happen. Our trained receptionists are on-hand 24/7, 365 days a year to meet all your customer needs, meaning you’ll get informed every time an emergency needs dealing with, even if you don’t pick up the phone directly.
2. Improved work focus
More often than not, running a tree service company will require you to be out and about in a field or local park and even if you carry a cell phone with you, climbing trees and working with heavy branches will likely prevent you from answering calls. Not to mention how answering a cell phone in this scenario could pose a danger to you.
But again, if you invest in a Live Answering Service, you won’t need to worry about missing work while out on another job. Instead, our receptionists will make a note of the caller’s details and their needs, leaving you all the information necessary to get back to them at your earliest convenience.
3. Around-the-clock service
One of the most notable live answering features; any good virtual receptionist service needs to provide responsive call answering, no matter the time of day. And with a service like the one we offer here at VoiceNation, that’s exactly what you get all year round.
VoiceNation is a top-rated answering service that provides a 24/7 365-day answering services, so you’ll never miss a call. Whether you and your crew are on break for a meal or a customer needs emergency service after dark or during bad weather, we’ll help you provide your customers with the following services:
- Emergency dispatch
- Call forwarding
- Real-time message services
Each of these amenities may help you improve your customer service and provide your clients with a faster turnaround time, because you’ll receive messages sooner and have the ability to reply to those that are the most urgent ASAP.
So, now you know how having a Live Answering Service for your tree business could help. To learn more about what we offer at VoiceNation, get in touch with our team today.
We also have similar blogs to this one that you can browse through, including how to hire a temporary answering service to cover your calls, and live answering solutions for those in the service industry.