Category: Resources for Small Businesses and Entrepreneurs

February 06, 2023

Whether we like it or not, individuals with criminal intent frequently use our phones as tools against us to scam people so they can steal their money and personal information with minimal effort. And despite everyone knowing about them, this sort of dirty trick sees countless individuals and families losing their hard-earned dollars to scammers… Continue reading A guide on how to prevent phone scams

January 26, 2023

If you’re interested in using VoiceNation’s live answering and virtual receptionist services, then you’re going to need to know how to forward your current business number to your new VoiceNation one. And not only that, but you’ll need to decide on Conditional or Unconditional Call Forwarding as well. So you can be ready for when… Continue reading How to turn on call forwarding for VoiceNation?

January 12, 2023

A key part of running a successful business in any sector, is being there for your customers. Customer service not only answers important questions for clients in need, but it also represents your brand and will serve most of what your customers experience in the long run. Just one good experience could encourage a customer… Continue reading Importance of Customer Service

January 04, 2023

No matter what industry you work in, you probably know just how difficult it can be to maintain productivity throughout the day. From constant calls to overrunning meetings, there’s plenty that can get in the way throughout the day. Fortunately, we now live in an age where apps can not only curtail this but actively… Continue reading The best productivity apps to make your day easier

December 10, 2022

  Using a restaurant phone answering service with your business   No matter whether your restaurant is an established community favorite or you’re just starting out, we all know how tricky it can be to pick up the phone during peak service hours. And given that answering those calls to make bookings is essential for… Continue reading Telephone Answering Service for Restaurants Today

Despite the rise of social media messaging and Live Chat Services, communication by phone is still as popular as ever – especially in the United States – and it’s likely to stay that way for some time. This is especially true when it comes to customer service, as customers want to know their issues are… Continue reading Correct customer service phone etiquette

December 09, 2022

When you hire the team at VoiceNation to be your virtual office receptionist, you’ll get a dedicated team of remote operators who can provide excellent service to your customers. And you’ll never miss out on a connection with a potential client: We work 24/7, including on weekends and holidays. With the level of personalization and… Continue reading Virtual Office Reception Services

December 08, 2022

At VoiceNation, our staff are highly trained to provide live answering and virtual receptionist services to businesses in a variety of fields, and our U.S.-based staff are here to answer calls day and night, even on weekends and holidays, so your callers will always be able to get the help they need. Sign up for a free trial today… Continue reading High-Quality Virtual Front Desk Receptionist

It goes without saying that one of the best ways you can improve your business’s reputation is through excellent customer service. Not only does good customer service make customers feel valued, but it could very well put you ahead of your competition if they’re not making the same effort. However, getting customer service right is… Continue reading The impact of bad customer service in business

December 07, 2022

While you’re no doubt familiar with the traditional role of in-house receptionists, in recent years, it’s become more and more common to start outsourcing receptionist roles in order to reduce overheads. Now, that’s not to say that the role of an in-house receptionist is redundant. In many cases, the receptionist is the first person customers… Continue reading The benefits of outsourcing receptionist roles?