Nobody wants to be too hot or too cold while they’re at home, and when a homeowner runs into a problem with their HVAC system, they’ll be quick to pick up the phone and call a HVAC repair company to get the problem resolved as quickly as possible.
If you’re lucky, they’ll call your HVAC company. But of course, them calling you doesn’t mean that you’ve bagged yourself another customer – what counts is whether their phone call is picked up. If it’s not, then they’ll likely find the name of a rival business, and call them instead.
You’ll be busy with your existing clients, and it won’t always be possible to answer calls made to your business. Happily, there’s a handy solution that ensures you never have to miss a call – or a potential customer – ever again. HVAC answering services offer a range of benefits that can have a real impact on your business success.
What is a HVAC answering service?
You’ll receive plenty of calls to your HVAC business, but that doesn’t mean that those calls have to be answered by you. If you’re an owner-operator or only have a small team of staff, then hiring an external company to answer calls on your behalf is an effective way to ensure that every call makes it through.
A HVAC virtual receptionist can more than just pick up the phone. They can also forward calls, take messages, or even schedule appointments.
Why does a HVAC company need an answering service?
HVAC companies are busy, and they’ll inevitably miss calls while they’re out on a job. Unfortunately, unlike missed calls from friends and family, potential customers are not guaranteed to call back at a later time. They’ll be more likely to just move on to a competitor. The phone call was the one opportunity to turn them into a customer, and now it has gone.
With an answering service, you can have peace of mind that you don’t miss out on business all because of something as simple as a missed call. Regardless of how busy you are, you’ll know that those all-important phone calls are always being answered.
Does a HVAC company need a 24/7 answering service?
Most people call an HVAC company during regular business hours – but the key word there is most. We didn’t say ‘all’. There will be people who wake up to discover that their HVAC system is broken, and those people will appreciate being able to call even if it’s early in the morning. Plus, people tend to lead pretty busy lives, so there’ll be a lot of people who want to call in the evening, once they’ve returned home from work.
By offering a 24/7 answering service, you can ensure that your customers can get through to you at a time that suits them.
Do I need a bilingual answering service for my HVAC company?
If you operate in an area that has a large Spanish-speaking community, then it’s a no-brainer — you absolutely need a bilingual answering service. It’ll help to significantly expand your audience base. Even if the Spanish-speaking community is small where you live, it can still be recommended to provide bilingual support, since it can help to elevate the customer’s experience, increasing the likelihood that they’ll become long-term clients.
5 reasons HVAC companies need an answering service
1. It allows you to focus on your job
You can fully concentrate on your job, secure in the knowledge that your calls are being handled by professionals.
2. You can get new customers
Potential customers don’t always call twice.
3. It provides good customer service
Existing customers also appreciate an answering service, since it makes it easy for them to get in touch.
4. It’s more affordable than hiring a full-time receptionist
Most businesses don’t have the budget or need for a full-time receptionist. An answering service gives you all the benefits of a receptionist, without the price tag.
5. Enhanced work/life balance
Everyone needs some downtime. By outsourcing business calls, you’ll have one less thing on your plate.
How do I choose the right answering service for my HVAC company?
Not all answering services are created equal, and not all will be appropriate for your HVAC company. It’s recommended to work with an answering service company, like VoiceNation, that has specific experience in handling calls to home service businesses.
If you’re ready to enjoy all the benefits of a HVAC answering service, then don’t hesitate to contact VoiceNation today, to find out more about our answering service pricing packages.