Tap into your big data with call reports and analytics

Peyton Duplechien • 09 Jan 2020 • 2 min read

As a business owner, you know that calls are vital! Whether it’s prospective customers calling to find out more information about your business or it’s existing customers calling – answering those calls is important to you. But did you know that there is more to your calls than just answering and returning them? There’s another aspect to the calls that come into your company that can help you better understand your customers and prospects. That aspect is call reporting.

What is call reporting?

Call reporting is the ability to analyze your calls. Who is calling? From where? Why? Is there a particular time of day that your call volume is the highest? What are people generally calling about? There is a lot of valuable information to be had when analyzing your calls. But, it’s difficult to gather all of that data and then put it together in an easy-to-read format. You’re looking at a ton of data! And really, do you have time to do that?
Now imagine if you had the proper information. Let’s say you decide to run an ad in your local newspaper or radio station for your business. Or you boost a social media post about your business. If you look at your call log that day, did you have more calls come in? Did you have a further reach? How many of those calls were normal calls during business hours or were they prospective customers responding to your marketing efforts? It’s a lot of information to take in and you’re already a busy business owner. You may not even have the time to answer all of your incoming calls!

Your simple solution

You get two solutions in one when you consider a live answering service. For one, an answering service will answer your calls for you. Your messages will be taken and sent to you immediately. With an answering service, you’d never have to worry about missing another call – which could be a lead! You wouldn’t have to sort through a full voice mailbox first thing in the morning or on Mondays when your business has been closed all weekend. You wouldn’t waste time with solicitation or robocalls. You’d be freed up to focus on running your business!
And, if you signed up with VoiceNation, you’d get the smartest reporting and call analytics in the live answering service industry.  We provide a detailed list of your calls and messages that are tagged by location, who called, the length of the call, and the reason for the call. But that’s not all. By using our online dashboard and mobile app, you can view your call reports and analytics visually with graphs and charts. You can also export your calls and reports analytics.

Check out VoiceNation’s live answering

If you’re looking for a great way to analyze your calls, VoiceNation has the absolute best solution for you! On top of that, our live answering may be the solution you didn’t know you need if you’re struggling to balance running your business and answering your calls. If you want to give us a try before you buy, check out our free, seven-day trial. Want to learn more? Give us a call at 877.679.3777.