Isabella Roland is a Marketing Assistant at VoiceNation. She is currently pursuing a Bachelors of Arts in Interdisciplinary History and a Minor in Business Administration at Georgia Gwinnett College and often spends time at school as an active member of the GGC Honors Program. In her free time, she can be found reading, exploring, or cooking.
January 12, 2023
Importance of Customer ServiceA key part of running a successful business in any sector, is being there for your customers. Customer service not only answers important questions for clients in need, but it also represents your brand and will serve most of what your customers experience in the long run. Just one good experience could encourage a customer… Continue reading Importance of Customer Service
January 04, 2023
The best productivity apps to make your day easierNo matter what industry you work in, you probably know just how difficult it can be to maintain productivity throughout the day. From constant calls to overrunning meetings, there’s plenty that can get in the way throughout the day. Fortunately, we now live in an age where apps can not only curtail this but actively… Continue reading The best productivity apps to make your day easier
December 08, 2022
The impact of bad customer service in businessIt goes without saying that one of the best ways you can improve your business’s reputation is through excellent customer service. Not only does good customer service make customers feel valued, but it could very well put you ahead of your competition if they’re not making the same effort. However, getting customer service right is… Continue reading The impact of bad customer service in business
November 17, 2022
Tips for Handling Angry CallersUnfortunately, angry phone calls can happen. Are you equipped to handle them when the situation arises? How you handle your irate callers will pave the road to solving the problem or losing a customer. It might even lead to lost business due to negative reviews or word of mouth. Keep reading to learn more about… Continue reading Tips for Handling Angry Callers
November 09, 2022
What is correct live chat etiquette?Live Chat is one of the most used, real-time communication channels for customers to contact businesses. However, interacting with customers through Live Chat differs substantially from talking on the phone or in person, especially when you consider the fact that the other person can’t hear you. This means that forming a friendly chat could be… Continue reading What is correct live chat etiquette?
October 26, 2022
How to talk to customers in person, over the phone, and onlineAny good business owner knows that making the right first impression can count for a lot with customers. After all, your business’s initial conversation with a client is what establishes the foundation for the relationship they’ll have with your service. And bad customer service can be hugely detrimental to your small business. Therefore, no matter… Continue reading How to talk to customers in person, over the phone, and online
September 28, 2022
What is a virtual office?When you think of an office setup, your mind is almost certainly drawn to either the classic cubicle arrangement of old or the open plan layout that is so common to many modern collaborative workspaces today. Unfortunately, one thing that hasn’t changed over time is the price of office spaces. Simply put, they’re expensive, and… Continue reading What is a virtual office?
September 21, 2022
Who Loves Working from Home – and Who Hates it?The COVID-19 pandemic brought unprecedented changes in the way people work, with many initially being forced to work entirely from home. But, after two years, remote working has become the new normal, and while some people have fully embraced it, others prefer traditional office working. This is also the case with regions and nations –… Continue reading Who Loves Working from Home – and Who Hates it?
August 31, 2022
Phone Answering TipsWhen it comes to interacting with your customers, both new and returning, most of your work is done over the phone. Whether it’s texting or calling, it’s important to pay attention to what you say to your customer, as well as how you say it. Phone calls are usually where first impressions of your business… Continue reading Phone Answering Tips
August 24, 2022
What Soft Skills and Qualities Are Important for a Receptionist?As any busy business knows, having a good receptionist can be an absolute lifesaver. From capturing every call that comes your business’s way to ensuring bookings and appointments are monitored correctly, the many essential skills of a receptionist are highly sought after. Of course, this means that you need to be careful when hiring someone… Continue reading What Soft Skills and Qualities Are Important for a Receptionist?
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