Peyton Duplechien

April 06, 2022

No matter your workplace role, it’s safe to say that, at the start of any new workday, the last thing on your mind is whether or not you’re going to need to handle a confrontation in the workplace – after all, that’s likely not in your job remit and you’re probably more concerned with satisfying… Continue reading Tips for handling employee confrontation in the workplace

March 31, 2022

If you work in the lending industry, then you’ll know better than anyone how much the mortgage industry has been shifting in previous years. From the recent surge in fresh applications to the record-low mortgage rates on display, the mortgage landscape is ever-changing, as is the relationship between mortgage lenders and their customers. And, naturally,… Continue reading How to get mortgage clients as a broker

March 24, 2022

Did you know that nearly half of all US employees work for a small business? In fact, from law firms to real estate organizations and medical practices, there are currently 32.5 million small businesses in the US and 61.2 million small business employees. But with the dominant presence that small businesses take on in our… Continue reading The history of business: American business since 1920

March 16, 2022

To outsource or not to outsource? That is the question — or at least it used to be. In the pre-pandemic world, executives in the IT industry found themselves grappling with the decision of which services they should outsource and which ones should be kept in-house.  Why was this decision so difficult? Well, IT outsourcing… Continue reading How The Pandemic Led to An Increase in IT Outsourcing

March 10, 2022

Hiring new employees is no simple task, especially in such a competitive market. It can be especially daunting trying to find the perfect fit for your business if this is your first time hiring a new employee. If you’re sweating this first step into expanding your small business, don’t worry! We’ve compiled a step-by-step guide… Continue reading How to Hire Employees for your Business

February 25, 2022

If you’re like many American adults, this tax season is the first time that you’ll be filing “as normal” since the onset of the COVID-19 pandemic. The 2020 filing season was an unusual one to say the least, not only for filers but for tax center workers who, amongst the closure of several centers during… Continue reading Why It’s Time to Grow Your Accounting Team

February 16, 2022

If you’ve ever worked in an e-commerce environment, you probably know the sting that comes with losing a potential lead. And you’re not alone. In fact, the average visitor-to-sale conversion rate for e-commerce sites globally, as of 2019, was a mere 2.58%!   This is not a one-off phenomenon, either – the global conversion rate averages… Continue reading Why live chat for e-commerce is so important

February 07, 2022

Here at VoiceNation, the best answering service for small businesses, we know how difficult running your start-up can be. From figuring out where to get started to planning to cover important elements like marketing, finance, and customer service, small business owners have a lot on their plates. Luckily, we’re here to help! We’ve curated a… Continue reading Top 10 Videos Small Business Owners Should Watch

January 30, 2022

No matter if you run a big or small business online, the odds are that you’ve encountered at least one or two negative reviews before. In fact, we’d be genuinely surprised if you hadn’t received any complaints at all. As much as we don’t like to admit it, handling customer complaints is a given when… Continue reading How to handle customer complaints online

January 18, 2022

If you’ve ever discussed your sleep habits with someone before, you’ve probably walked away from the conversation with the diagnosis of “early bird” or “night owl.” These terms get tossed around quite frequently, with “early bird” going to those who function best in the earlier hours of the day and “night owl” referring to those… Continue reading Adapting Jobs That Fit People’s Sleep Chronotype