Got the post-holiday blues? Sad that celebrations are over? Don’t worry! You can get excited about another holiday coming up very soon – National Call a Friend Day on Dec. 28!
The meaning of the holiday
People are so incredibly busy these days. Between work and other responsibilities outside of the office, there’s very little time to connect with the important people in our lives. It’s easier now than ever to stay connected with people – text, email, social media. Yet somehow relying solely on those means of communication can be almost isolating in a way. This holiday reminds us to dial back to old school communication by picking up the phone and have a good chin wag with a friend. It’s an encouragement to stay connected through voice and not just rely solely on text-based ways of communicating!
The importance of talking to human beings
In a world of increasing automation and reliance on text, email and bots, it’s getting harder and harder to talk to a human being to have your needs met. Having to go through a dozen prompts just to speak to someone on the phone can be incredibly frustrating, right?
That’s why live answering services have become an increasingly more attractive option to businesses. Instead of routing callers through an automated system, live virtual receptionists will answer calls. It’s bringing back the human touch that consumers are seeking more and more in a digital world.
How live answering works
When you sign up for a live answering service, you forward your calls to the answering service. Live operators answer every call and, at the most basic level, will take a message. The message is then sent instantly through email, text and/or a mobile app and online dashboard to the business owner or appropriate employee. There is also the option to have callers routed to voicemail instead. A great answering service will also provide the following:
- Call patching. This is when a call is connected from the operator to the recipient.
- Order processing. Operators will help walk customers through completing an online order.
- 24/7 service. An answering service that offers call answering day and night, weekends and holidays means your business will always be open.
- Bilingual operators. This means your business can properly serve Spanish-speaking customers.
If you’re interested in an answering service, check out which features are included in your plan and what features may come at an additional cost to you.
Let an answering service handle your business calls while you call your friends
At VoiceNation, we love handling calls so people can focus on what’s most important to them, like running their business. But there are times during the year where business takes a backseat and business owners want to focus on family and friends – such as the holidays, even one like today! We offer the best service in the industry, the highest trained operators and simple, transparent pricing. Our plans are all inclusive of our features, at no extra cost to you. Want to learn more? Give us a call at 877.679.3777. Then go call your friends!