Happy holidays! But wait! Who’s answering your legal calls?

Peyton Duplechien • 09 Dec 2019 • 2 min read

Your law firm is closed as you’re enjoying the holidays with family and friends. But unfortunately, legal aid is still needed during the holiday season. Is it important to you that you’re available to your clients even when your office is closed?

Who’s trying to reach you during the holidays?

Existing clients. Sometimes the need for a lawyer can be completely unpredictable. Especially if your firm specializes in personal injury, family, immigration or criminal law. A client may have a pressing issue that needs to be handled right away. Your job is to help those in need, so being available to your clients at all times – while difficult – is an important part of what you do. Not to mention it shows your care and compassion, which is a great image for your law firm.
Prospective clients. Leads are what help your law firm grow. If you’re missing calls from prospective clients, chances are they’re just going to call the next law firm on their list rather than leaving a voicemail and waiting for you to call back.

How an answering service can help

If you never want to miss a call (but also enjoy sleep and vacation time) then you should consider an answering service. A basic answering service plan will have operators answering your calls and taking messages, which are then sent to you. If you want a more comprehensive service, then look for an answering service that can do the following.
Qualify leads. It can be extremely annoying to have your time wasted fielding calls from prospective clients who need to be calling an attorney or law firm in a different specialty. Similarly, getting solicitation and robocalls also waste your time.
Open 24/7/365. If you want your call answered 24 hours a day, weekends and holidays, make sure the answering service you choose does just that. Some answering services only offer after-hours call answering.
Call patching. Have your calls forwarded to you or your associates. You can customize your account to include employees or other attorneys in your practice or firm.
Legal intake. You want operators to be able to do the proper legal intake when a new client calls. This will save you an incredible amount of time.
Appointment scheduling. Look for an answering service that can link your calendar to be able to schedule consults with clients.
Offers a mobile app. Answering services will send your messages via text or email, but a mobile app will have all of your message and call information all in one place.

What about after the holidays?

When you’re in court, when you’re consulting with clients, you still need to have your calls answered every single time. And we’re here to help. At VoiceNation, we offer all the features you need to help your legal practice grow. We have some of the most competitive pricing in the business, and it’s completely transparent. All our features are included in your plan – we don’t nickel and dime. We don’t have hidden fees or charges. Want to learn more? Give us a call at 877.679.3777